IVRS Support Technician III
Premier Research - East Hartford, CT

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Responsible for performing level 2 and level 3 support for IVRS applications.

  • Resolving routine level 2 and level 3 support requests.
  • Responding to, and resolving escalated support requests.
  • Monitoring of, and following up on outstanding requests.
  • Monitoring of, and resolving system performance issues.
  • Analyzing ongoing/persistent support and system performance issues and recommending strategies for resolution.
  • Providing mentoring and technical support leadership to other support technicians.
  • Other projects as assigned.
  • Advise the department head of any ongoing/repeat support issues
  • Proactive management of ancillary systems
  • Participate in the ongoing improvements to the support and operations phase of the business.
Required Skills
  • Experience with Microsoft Office products including MS Word, MS Excel, MS Visio, and Access.
  • Education, training or experience in at least one of the following is required: SQL, Visual Basic, VB.NET, Lotus Notes.
Required Experience
  • Minimum of an AS Degree with 4 plus years experience in application support, or a BS Degree with 2 plus years experience in application support.

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