Image Processing Clerk
Balfour Beatty - Aurora, CO

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Part Time only, 4-hour shifts, Monday - Friday, 20 hours per week, must be able to work one of the following 4-hour shifts; 6:00 a.m. - 10:00 a.m., 10:00 a.m. - 2:00 p.m., 2:00 p.m. - 6:00 p.m. Must be able to pass a drug test, background check and skills assessment testing, $11.71 per hour.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

The Image Processing Clerk reviews and processes license plate images. License plate images are captured by the Toll Collection System (TCS), which includes analyzing and classifying images. The Image Processing Clerk will also be responsible for reporting any trouble with cameras or other equipment to the Customer Service management team and Public Highway Authority (PHA) maintenance technician group. Image Processing Clerk may be reassigned on a long term or temporary basis to other shifts, or other schedules, to balance manpower or meet the needs of the company.

ESSENTIAL JOB FUNCTIONS
  • TCS Database : View images on monitor, correctly classify, and enter all relevant vehicle information.
  • Sends e-mail and replies to e-mail as required.
SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

CAREER PATH

The ExpressToll Service Center has a 6 step career path that progresses up to a Department Lead. The employment levels are Image Processor, Junior Customer Service Representative (CSR), Universal CSR, Senior CSR, Help Desk, and Department Lead. Each employee has the ability to move up the career path by producing quality work and completing required training courses within a minimal timeframe as described in the attached Customer Service Career Path Policy.

PHYSICAL DEMANDS

Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES
  • Must use keyboard and mouse; proficient keyboard user can use keyboard only ("hot keys").
  • Must use and navigate Windows interface on monitor.
  • Must know, or quickly learn, to read e-mail and respond as needed.
  • Must view images on monitor and determine correct license plates, state, and numbers and letters.
  • Must process a minimum of 350 images per hour with a minimum 70% acceptance rate in initial review and a minimum of 450 images per hour with a minimum 90% acceptance rate in secondary reviews. These minimum requirements are subject to change per management direction.
  • Physical Demands: Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; speech communication, hearing and listening to maintain communication; daily use of computer keyboard and standard office equipment.
  • The EXpressToll Service Center has a 6 step career path that progresses up to a Department Lead. The employment levels are Image Processor, Junior Customer Service Representative (CSR), Universal CSR, Senior CSR, Help Desk, and Department Lead. Each employee has the ability to move up the career path by producing quality work and completing required training courses within a minimal timeframe.

Balfour Beatty - 18 months ago - save job
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