Imaging Implementation Specialist
Southeastern Data Cooperative SEDC - Atlanta, GA

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Job Description

This is a multi-faceted position in which the individual will work closely with new and existing SEDC customers to implement and support the Imaging Software application. Duties include but are not limited to:
Implementation and Training
Requirements & specifications gathering Travels to customers for on- site implementation and training of software Works to ensure smooth transition to the post-conversion use of data Conducts testing to assure requirements for data content, quality and integrity are met Builds beneficial customer relationships, working with department heads & IT personnel at customer locations Customer Support:
Provides customer service and support, via telephone and while on-site Document and track support calls Rectify issues in a timely matter


Job Requirements:
Must demonstrate flexibility and willingness to wear multiple hats Excellent customer service and product support skills Must have strong analytical and organization skills Must be a team player, be able to take some direction and follow through Strong understanding of software applications Implementation experience Customer Support experience Must be able to travel overnight up to 50% of the time B.A. in related field

Imaging Software experience Experience in a coop or utility would be a plus Experience working with accounting and/or billing software

Additional Information