Implementation Analyst Job
The Active Network 22 reviews - San Diego, CA

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Job ID: 197
City: San Diego
State: CA
Country: US
Job Category: Customer Support

Implementation Analysts play a critical role in the company. In addition to consulting with new clients to set up their online database and registration, each Implementation Analyst is responsible for providing training as well as working with Application Specialists and Database Technicians to solve technical problems. All Implementation Analysts would be trained and become proficient learning our custom database application. With a combination of technical and personal skills, Active's Implementation Analysts are well-equipped to understand and meet clients’ needs.

Job Duties:
  • Closely consult with clients to customize and setup their online database and
registration system to meet their specific needs and optimize their operations
  • Train clients on system features
  • Work closely with Application Specialists, Database Technicians, and
development team to solve problems and satisfy client requests
  • Provide feedback to the development team on issues relating to the system
(including ideas for new features, improvements, and fixes)

Required Skills:
  • B.A., B.S. or equivalent degree (M.I.S. preferred) or equivalent work experience
  • Project Management experience
  • Excellent Written, Verbal and Presentation Skills
  • HTML experience
  • Customer Service experience
  • Microsoft Office Suite and Outlook experience
  • Confidence
  • Intelligence
  • Ability to multi task
  • Drive
  • Organization
  • Dedication
  • Patience
  • Positive attitude
  • Sense of humor
Preferred Skills:
  • SQL experience
  • Negotiation skills

About this company
22 reviews
ACTIVE Network® is the global leader in Activity and Participant Management™ and data solutions powering over 47,000 customers worldwide...