Implementation Specialist
Dealertrack Inventory & Interactive - Dallas, TX

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Job Summary:
We are currently seeking 3 Implementation Specialists to serve as the initial point of contact for dealers after a sale of Inventory applications has been completed. This position requires independent decision making and ability to focus on detail. The Implementation Specialist develops a training module and will schedule the appropriate trainer to handle the training of dealership personnel via WebEx. This position is based in Dallas, TX.

Primary Duties:
Validation of Analytical Data with Dealer/DMS

Work to ensure the implementation of initiatives

Introduction with dealer and forward workbooks to dealers in an appropriate amount of time

Scheduling and coordinate the training with Dealer and Transition to Account Management

Work with internal teams (Product Development / Data Team)

Requirements

2-4 years of F&I and office management related experience

To adapt to car dealership processes—due to the variation of practices within each dealership, individual will need to adapt the dealerships processes while at the same ensure that they are providing a reasonable resolution so that we don't hinder the dealer's ability to do their job.

Take the initiative with users of AAX applications—will be required to educate the F&I managers as needed to ensure the validity of the applications, including the ability to modify training modules to meet the requirements of the car dealerships

To make Independent decisions—will need to make decisions with regards to the data validation and require little to no daily supervision.

To work independently—this individual will be required to work independently and schedule their day according to their priorities. There will be a need to ensure the appropriate trainer is scheduled to handle specific customer needs.

To be Creative—will be required to use creativity through the data analysis and seek out resolutions independent of each product situation.

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Dealertrack Technologies, Inc. - 15 months ago - save job - block
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