Implementation Specialist
Viverae, Inc. - Dallas, TX

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The Implementation Specialist (IS) will be responsible for consistent oversight and project coordination of the pre-launch process. The Implementation Specialist (IS) is responsible for leading the implementation process to ensure a successful program launch for each new client. The ideal candidate must be able to communicate very clearly and effectively in both written and verbal formats, and have past experience presenting to small and large groups.

Coordinate with Professional Services Team for clients who elect customized products
Assign and monitor external and internal tasks to internal stakeholders, clients and consulting partners
Initial outreach to new implementation clients and consultants to introduce implementation module pre-launch process
Monitor progress of implementation to ensure timely launch and completion
Notify internal team members via alerts of new implementation clients and high level details of program upon launch date
Conduct Dedicated Client Services transition meetings upon program launch date
Other duties as assigned/special projects
Conduct client meetings, as needed, to provide client support and product consultation
Balance internal and external expectations with the objective to support efficient, cost-effective, and preferred practices
Assists training new staff including mentoring

Bachelor’s degree in business, marketing, health promotion, or public health
Experience with event coordination in a health management setting preferred Strong verbal and written communication skills
Ability to work effectively and confidently with clients, team members, and management
Must be flexible and willing to undertake a wide variety of tasks
Ability to manage multiple projects
Strong computer skills (MS Word, Excel, and PowerPoint)
Demonstrated commitment and success in meeting project deadlines and milestones

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