Comdata, a wholly-owned subsidiary of Ceridian Corporation, is known for creating value for customers through innovative electronic payment solutions. Founded in 1969 and headquartered in Brentwood, Tennessee, Comdata has more than 1,200 employees in the United States and Canada. As an issuer and a processor, the company provides fleet, corporate payment, virtual card, and prepaid solutions to over 25,000 customers, enabling more than $31 billion in transactions annually. Comdata captures and reports detailed transaction data, giving customers unprecedented control over their expenses. In 2012, Comdata joined forces with Stored Value Solutions (SVS) to offer an expanded suite of prepaid gift card and loyalty solutions. Annually, the combined company enables $42 billion in payments volume and produces 580 million cards.
The Implementation Training Specialist II (ITS II) services the implementation needs of smaller, less complex accounts and less complex mid-range accounts. By facilitating the timely implementation of products/services in a customer-focused manner, this position aids our company in recognizing revenue through customer on-boarding. This position demands attention to detail, a thorough command of organization and communication skills as well as a thorough knowledge of all products, services and functionality.
Sets up basic company product accounts using the appropriate company systems and/or websites
Trains the customer using GoToMeeting or other on-line meeting training tools
Uses sales skills to overcome customer objections, reinforces the sale, schedules training appointments with customers and motivates them to begin using our products
High school diploma or GED required (Bachelors degree preferred)
1+ years of experience in customer relations, implementations, training or account management in a professional environment required
Demonstrated strong interpersonal skills, attention to detail, follow-up skills, good organizational/process skills
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple
Excellent communication skills, both verbal and written, in order to properly communicate our product
offerings and functionality in introductory and training calls
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues; understand the customer's needs and demands to better their business practices using our products and services
Highly responsive to calls and emails; utilize available tools to track training appointments and manage
Experience or knowledge of training skills and/or presentation skills.
Proficiency in MicroSoft suite of products including Word, EXCEL, Outlook (email)
Working knowledge of Internet browsers and familiarity with online programs
Familiarity and Expertise in Web-based "webinar" tools
Must be available to work 8:30am to 5:30pm Monday-Friday
We thank all interested candidates however only those selected for interviews will be contacted.
Ceridian - 18 months ago