In Room Dining Manager
Autograph - Miami, FL

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This is a franchise job posting,

In Room Dining Manager,

Turnberry Isle Miami – Autograph Collection, Aventura FL.

Please apply directly at

http://www.turnberryislemiami.com/careers-,careers-en.html

.

Sincerely,

Aon Hewitt

Talent Acquisition Solutions

Recruiting Operations and Delivery on behalf of Marriott International, Inc.

JOB SUMMARY

POSITION:
Private Dining Manager

REPORTS TO:
Food and Beverage Director

DEPARTMENT:
Private Dining

Scope of position

This job exists to supervise, direct, and coordinate prompt, courteous and efficient service of foods and beverages in guest rooms.

Responsible for mini bars, VIP amenities and other hospitalities. The Private Dining Manager is expected to meet or exceed budgeted profit goals by creating revenue increasing programs while controlling labor and other expenses, and maximizing GSI.

He or she is responsible for ensuring that Room Service orders are promptly and accurately delivered, and that all Room Service personnel are properly trained.

REQUIREMENTS

At least five years of progressive experience in a hotel or related field preferred; or 2 or more years of experience in food and beverage management.

High school diploma required.

Previous supervisory experience preferred.

Computer, calculator, telephone, cash register, other office equipment

Long hours sometimes may be required.

Light

work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

Must be able to work with and understand financial information and date, and basic arithmetic functions.

RESPONSABILITIES

Approach all encounters with guests and employees in a friendly, service oriented manner.

Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.

Comply at all times with

Fairmont

standards and regulations to encourage safe and efficient hotel operations.

Monitor inventories

Prepare forecasts

Prepare weekly work schedule

Monitor payroll.

Prepare wage progress reports

Conduct departmental meetings

Interview and hire staff

Train & coach staff

Review staff performances

Monitor log book entries

Insure that all Room Service functions are carried out properly and promptly

Ensure amenity deliveries

Monitor Room Service expenses

Release staff per business levels

Minimize mini bar allowances

Monitor staff appearance

Handle complaints

Training

Review VIP list

Place storeroom orders

Attend divisional and hotel staff meetings

Monitor side work duties

Assist in answering telephones

Assist in order taking

Ensure trays are properly set

Assist in delivering orders

Other duties as required

Interview, hire, train, resolve problems, provide open communication and recommend discipline and/or termination when appropriate

Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

Skills and Ability to

: Work independently and exercise sound judgment within established guidelines; understand and implement administrative policies and procedures; conduct administrative research and analysis; collect, evaluate and interpret varied data, evaluate alternatives and reach sound conclusions; use word processing, graphics, spreadsheet and database programs to develop reports, databases and communications materials; compose

correspondence; type at rate of 50 net words per minute from printed copy; coordinate multiple projects and meet critical deadlines; establish and maintain effective working relationships with those contacted in the course of work

Physical Requirements:
On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.

I acknowledge that I have reviewed the In Room Dinning Manager Job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.

EOE M/F/D/V

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