In Room Dining and Refreshment Center Manager
Fairmont Hotels & Resorts 212 reviews - Chicago, IL

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Primary Location


United States-Chicago-Fairmont Chicago, Millenniun Park

Employee Status



In Room Dining and Refreshment Center Manager

Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. Your leadership strengths as In Room Dining and Refreshment Center Manager ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Hotel Overview:
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular lakefront suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including the acclaimed aria restaurant & bar. This Four-Diamond luxury hotel is host to some of the city's most extravagant galas and social affairs and provides excellent meeting facilities for intimate board meetings to major conventions.

Summary of Responsibilities:
Reporting to the Director, Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and manage the In Room Dining team and ensure service standards are followed

Address guest concerns and react quickly and professionally

Train Colleaguessupervisors in the absence of the trainer

Balance operational, administrative and Colleague needs

Conduct regularly scheduled departmental meetings

Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices

Have full knowledge of all In Room Dining menus

Manage the departmental budget

Follow outlet policies, procedures and service standards

Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned

To Manage IRD and Refreshment Center as a business unit and create business strategies to ensure maximum Revenues and Profitability

Responsible for all areas of guest service and core standards including the creation of new ideas to assist with the continued development of the Fairmont Chicago, Millennium Park’s image as a leader in food and service offerings and as a Food & Beverage destination

Manage In-Room Dining, Refreshment Center and Guest amenities service to maintain and exceed brand standards

Ensure all facilities are in appropriate operating conditions, including overall maintenance, daily upkeep and cleanliness

To be aware of all hotel services and promotions in order to assist any guest

Leading and coaching all colleagues and leaders in the department

Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs

Create and implement colleague-training initiatives

Creating and implementing a preventative cleaning and maintenance program

Adhere to all budget guidelines

Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture

Creation and implementation of guest preference programs

Monitoring and continued development of Food & Beverage controls

Control and analyzes the outlet on; quality of service, guest satisfaction, colleague engagement, operating equipments, grooming standards, JDP results, etc

Conduct under the guidance of the F&B Director on; training, promotional plan, interviewing, employee orientation, job performance and corrective action

Participate in service as necessary in accordance with outlet needs

Review all group resumes and BEO’s in order to ensure the successful completion of all IRD responsibilities as outlined in the resumes or BEO’s

Keep an up-to-date knowledge of the menu, beverage list and wine list as well as ensure that all colleagues do the same

Ensure the proper organization of all service equipment. Ensure proper mis en place and station set up to ensure a smooth operation

Check presence of staff and physical appearance

Supervises and assists in service for VIPs

Check outgoing orders for accurate set ups

Do daily food and beverage requisitions

Oversee equipment breakdown and linen sorting

Handle guest requests and complaints

Maintain good working relationships with all fellow colleagues and leaders in IRD as well as supporting departments

Checking of tray and table set up to ensure departmental standards is always maintained

Covering the floor together with the supervisors and in doing so, ensures the following: Check outgoing orders for accurate set ups, Support order deliveries if necessary, Support order taking process if necessary

Audits standards and takes note of guest feedback in order to make positive changes to the product/service offering of IRD

Conduct shift briefings and daily training sessions for all supervisors and colleagues

Ensure that departmental logbook and pass off is completed, ensuring follow up on any outstanding issues from Pass off. Ensures that all guest feedback is communicated to the F&B office (i.e. guest compliments, GIA forms)

Coordinate amenity orders, preparation and delivery

Other duties as assigned by the Director of Food & Beverage

Previous Food & Beverage leadership experience required

Previous point of sale system experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline an asset

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Minimum of 3 years management experience in Food & Beverage in a luxury property

Minimum College diploma or education in Hospitality management required

Must be a highly organized person with strong planning skills

Goal and results oriented

Analytical skills, strength as a developer and a leader of others are essential

Energetic, enthusiastic, self-motivated and a charismatic team player.

Visa Requirements:
Must have proof of valid U.S. work authorization.


: Whether you’re launching your career or seeking meaningful employment, we invite you to visit

to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level


Management / Supervisory






Rotating / Shift Work




Closing Date


17.Mar.2013, 11:59:59 PM

Job Number:

About this company
212 reviews
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...