Inbound Call Center Agent
Affinion Group - Westerville, OH

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This individual answers incoming calls from members, who are inquiring about their services, billing and benefits. The major focus of this position is to retain members who may be calling to cancel their membership, as well as up-selling, or cross selling other membership products.

RESPONSIBILITIES:

-Answer incoming telephone calls regarding client specific rewards programs

- Maintain thorough knowledge of each clients program with the help of an on-line reference tool

- Ensure that all applicable procedures are followed regarding product and specific client information

- Respond to all customer calls in a courteous and professional manner

- Maintain the expected level of productivity and call audit requirements

- Maintain sales goals for retention and cross sell opportunities

- Accurately code information relevant to member's inquiry

- Attend training classes for the launch of new programs and/or recurring

training

REQUIREMENTS:

- High School Diploma or GED required

- 6 months or more customer service and/or sales experience required

- Possess effective communication skills, both verbal and written

- Demonstrated quality customer service skills and telephone etiquette

- Possess strong interpersonal skills

- Exhibits enthusiasm and cooperation as an active member of team environment

- PC skills required

Affinion Group - 12 months ago - save job - copy to clipboard
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