Inbound Call Center Agent
UMB Financial Corporation - Kansas City, MO

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Energetic. Friendly. Fun. Not exactly the words that first come to mind when you think about working in the financial industry, right? We get it. At UMB we pride ourselves on being different. We operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused!

We have plenty of tradition too - actually 100 years of it! We're proud of our history, stability, and proven track record of success. With over $13 Billion in Total Assets, UMB has consistently been recognized as one of the nation's best financial institutions and we currently need more dedicated and enthusiastic people, just like you!

We are currently hiring an Sales and Service Agent for our Corporate Headquarters located in Kansas City, MO . You will have the opportunity to build and develop strong customer relationships by actively listening, providing quality service and effective solutions to issues in a professional, courteous manner. Focus and identify the needs of each customer in an effort to provide enhanced product(s) and service offerings which would add value to the relationship.

What you'll need:
After completing and successfully passing a 5-week training session the Sales & Service Agent will respond/handle phone inquiries from customers and bank associates (inbound) regarding all UMB bank products. Demonstrate exceptional phone skills. Demonstrate flexibility, organizational skills and attention to detail. Demonstrate good time management skills and self- motivation. Demonstrate good interpersonal skills. Hours: Training; Monday-Friday 10am-7pm Then hiring for second shift, to include atleast 1 weekend day.

At UMB, we strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!

What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Professional Development : We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.

Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.

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UMB Financial Corporation - 23 months ago - save job - copy to clipboard
About this company
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UMB Financial is the holding company for four UMB-branded banks serving Arizona, Colorado, Illinois, Kansas, Nebraska, Oklahoma, and...