First Energy Solutions Customer Care Agent Profile
Position Title: Customer Care Agent (Temporary)
Location: 401 Cleveland Ave NW Canton, OH (Downtown Arts District)
Job Level: Entry level
Department: Operations, First Energy Solutions
Reports to: Supervisor, Operations
VXI Global Solutions, LLC is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 13,000 people around the world including locations in China and the Philippines.
VXI creates custom solutions in business-to-business and business-to-consumer applications, which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.
OUR VALUES AND CULTURE
Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.
Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.
Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.
VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of growth opportunities. We offer the following:
Competitive hourly PLUS Sales Incentives
Paid Training/Graduation Training Bonus
Medical, Dental, Vision, 401K
Paid Time Off (PTO)
Fun Work Environment
Abundant Advancement Opportunities
VXI, a Fun place to Work, Learn and Grow!
First Energy Solutions is a diversified energy company headquartered in Akron, OH. Its subsidiaries and affiliates are involved in the generation, transmission, and distribution of electricity, as well as energy management and other energy-related services. Its ten electric utility operating companies comprise the nation’s largest investor-owned electric system, based on serving 6 million customers in Ohio, Pennsylvania, West Virginia, Maryland, and New Jersey. First Energy is dedicated to providing customers with safe, reliable and responsive service.
Inbound Customer Care Agents (“CCA”) receive product knowledge, customer service skills and system training during the training session. CCAs are responsible for successfully receiving, investigating and responding to all customer inquiries within all operating company and regulatory guidelines and including, but not limited to: billing issues, trouble reports, outage information, credit information, company products and other customer inquiries. Database input of phone/fax/web orders and relative data. All CCAs are supported by training and management teams who are dedicated to assisting all CCAs to meet or exceed goals. In addition, VXI’s Quality Assurance department is responsible for monitoring calls to ensure each and every CCA is performing their job to the company standards.
VXI's Mission Statement: To be your best customer interaction and technology partner every single day!