Concentrix is seeking to hire experienced Inbound Call Center Customer Service Professionals who will be responsible for handling inbound contacts of an informational and emergency nature. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests. This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self-paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client’s needs.
Above average proficiency in computer skills including extensive experience with MS Office, and Windows.
The ability and the desire to learn and master additional software applications.
Candidate must be flexible and able to handle ongoing changes within the environment while consistently maintaining at a superior performance level.
(2) Years customer service experience.
Ability to pay special attention to detail and complete tasks on time.
Additional requirements include: outstanding professional verbal and written communication skills as well as stellar phone skills.
Must pass Call Center Certification exam with a score of 90% or better score within first two weeks of employment.
Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired. This person will be working in conjunction with the current Supervisor.
Fluent in reading, writing and speaking English.
Eligible to work in the US for any employer.
Must have completed high school. College is a plus.
- Must be able to multi-task.
- Flexible work hours is required. Shifts change per needs of the business.
Current hours of Operation are 7 days/week, 8am-11pm.
Concentrix Works with the World's Leading Companies
We're providing sales and marketing services, print and fulfillment, and customer and technical support that help them grow their business and increase customer satisfaction. And, we'd like you to help us. Concentrix is a SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.
- 19 months ago - save job
Concentrix prides itself on providing quality solutions and high levels of service, supported by our technical expertise, business...