Inbound Call Center Rep (bilingual)
Global Industrial - Buford, GA

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DESCRIPTION

DISCOVER THE DIFFERENCE

Global Equipment, a subsidiary of Systemax Inc., a Fortune 1000 company, is recognized by customers and vendors alike as the leading direct marketer of industrial equipment. With over 40 full-color catalogs in multiple languages, extensive sales efforts, and comprehensive support services, Global Equipment has exciting opportunities for professionals due to our continued growth!

DUTIES

  • Assists customers with the intent of promoting
and selling company products and/or services via
phone, web, fax or mail communication.

  • Provide a basic level of customer support while
referring more complex problems to other staff
members.

  • Gaining an in-depth knowledge of products and
services offered.

  • Prepares and follows up on customer quotes.
  • Provides pricing and availability of products
and/or services to customers.

  • Maintains required call quality-level.
  • Inputs all sales orders as a result of customer
negotiations.

  • Sells/up-sells additional products and/or services
through suggestive selling techniques.

  • Performs other duties as assigned.
QUALIFICATIONS

  • 2+ years inbound sales experience
  • Experience within a call center a plus
  • Outstanding written and verbal communication
skills.

  • Demonstrated high level of dependability.
  • Basic knowledge of MS Office, Outlook and
Internet Explorer.

  • Ability to handle multiple tasks simultaneously
and priortize using effective organizational and
time-management skills.

  • Bilingual in Spanish. * Assists customers with the intent of promoting
and selling company products and/or services via
phone, web, fax or mail communication.

  • Provide a basic level of customer support while
referring more complex problems to other staff
members.

  • Gaining an in-depth knowledge of products and
services offered.

  • Prepares and follows up on customer quotes.
  • Provides pricing and availability of products
and/or services to customers.

  • Maintains required call quality-level.
  • Inputs all sales orders as a result of customer
negotiations.

  • Sells/up-sells additional products and/or services
through suggestive selling techniques.

  • Performs other duties as assigned.

Global Industrial - 8 months ago - save job - block
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About this company
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