Inbound Call Center Rep (bilingual)
Global Industrial 31 reviews - Buford, GA

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DESCRIPTION

DISCOVER THE DIFFERENCE

Global Equipment, a subsidiary of Systemax Inc., a Fortune 1000 company, is recognized by customers and vendors alike as the leading direct marketer of industrial equipment. With over 40 full-color catalogs in multiple languages, extensive sales efforts, and comprehensive support services, Global Equipment has exciting opportunities for professionals due to our continued growth!

DUTIES

  • Assists customers with the intent of promoting
and selling company products and/or services via
phone, web, fax or mail communication.

  • Provide a basic level of customer support while
referring more complex problems to other staff
members.

  • Gaining an in-depth knowledge of products and
services offered.

  • Prepares and follows up on customer quotes.
  • Provides pricing and availability of products
and/or services to customers.

  • Maintains required call quality-level.
  • Inputs all sales orders as a result of customer
negotiations.

  • Sells/up-sells additional products and/or services
through suggestive selling techniques.

  • Performs other duties as assigned.
QUALIFICATIONS

  • 2+ years inbound sales experience
  • Experience within a call center a plus
  • Outstanding written and verbal communication
skills.

  • Demonstrated high level of dependability.
  • Basic knowledge of MS Office, Outlook and
Internet Explorer.

  • Ability to handle multiple tasks simultaneously
and priortize using effective organizational and
time-management skills.

  • Bilingual in Spanish. * Assists customers with the intent of promoting
and selling company products and/or services via
phone, web, fax or mail communication.

  • Provide a basic level of customer support while
referring more complex problems to other staff
members.

  • Gaining an in-depth knowledge of products and
services offered.

  • Prepares and follows up on customer quotes.
  • Provides pricing and availability of products
and/or services to customers.

  • Maintains required call quality-level.
  • Inputs all sales orders as a result of customer
negotiations.

  • Sells/up-sells additional products and/or services
through suggestive selling techniques.

  • Performs other duties as assigned.

About this company
31 reviews
For over 60 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to...