Inbound Customer Service Representatives
Access Worldwide - Augusta, ME

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MINIMUM HOURLY WAGE: $12.42 + Incentives/Commission

Rotating Saturdays
Essential Functions:
  • Answer inbound calls from prospective customer; describe types of services/products offered
  • Identify customer needs through open-ended questions and a consultative approach
  • Quote prices, service dates and payment terms
  • Initiate up-sell techniques in order to increase sales/revenue
  • Maintain quality customer service and maximize customer satisfaction levels
  • Transfer and route calls to appropriate departments as needed

Minimum Requirements:
  • High School Diploma or GED required
  • 6+ months customer service/sales experience a plus
  • Call Center experience preferred
  • Strong computer skills; proficiency in Word and Excel
  • Strong attention to detail & ability to multi task a must
  • Pleasant phone voice; excellent communications skills
  • Bilingual French or Spanish a plus
  • Comfortable working in a fast-paced, high call environment
  • Must successfully pass a background check
  • Scheduling flexibility and a high level of dependability required
  • Above average hourly wage
  • Commission structure
  • Great incentive bonuses
  • Generous Retention Bonus
  • Medical/Dental/Vision benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • 401k w/company match
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day on Friday/Saturday
  • Excellent opportunity for growth within the company
  • Various Employee Recognition programs
  • Referral Bonus's from $200 to Earned Time Off
  • Fun yet Professional Work Environment
If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Doreen DeLancy, HR Generalist
Access Worldwide Communications

About this company
27 reviews
Data Access Worldwide is the trade name under which Data Access Corporation operates in its North American, European, Latin American and...