Inbound Customer Service
Teleperformance - Columbus, OH

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Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
customer with the correct price plan
• Work with confidential customer information
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager
• 6 months Call Center experience preferred
• Must be 18 years old
• Type 25 wpm
• High School Graduate or GED
• Ability to use desktop computer system and hardware, e.g. mouse, keyboard
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills consistent with North American Business standards
• Must have availability to work various shifts influenced by current business needs.
• Ability to use Windows operating systems and navigate between various windows
• Provide a positive, professional, empathetic and customer-focused manner
• Good organization and work prioritization skills
• Must be able to pass a Federal Background Check and Drug testing

About this company
4,279 reviews
A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language of...