Job Category: Finance
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Inbound Medical Billing Call Center representative working from 1030 a.m. - 7:00 p.m. Monday - Friday
Receive and answer calls from patients requiring information regarding their MinuteClinic visit, insurance information, payment information, high level claims information as well as clinic locations and available services and fees. The call center employee must possess outstanding listening skills, analytical and problem solving skills, ability to assist providers and members with complex inquiries, resolve issues and identify trends. Must have call center and customer service experience. Required Qualifications:
Call center experience Prior experience in a service role (preferably call center) Speaks clearly Experience with MS Outlook Patience with callers Excellent listening skills Sensitivity to language accents Excellent typing/data entry experience MS word/excel intermediate experience Preferred Qualifications:
Phone servicing Preferred: ICD9 and CPT knowledge Healthcare Experience Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health - 12 months ago
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CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through our 7,700 retail pharmacies,...