Cox Communications is looking for dynamic, customer-focused representatives to take calls from prospective residence customers, sell requested product/services, and up-sell for new or additional video, telephone, high-speed Internet, wireless services and accessories (as available).
Inbound Sales Representatives respond to prospective customer questions and requests while at the same time educating the customer and promoting Cox services. Representative works in a fast paced organization with the goals of maximizing revenue and achieving sales objectives by identifying and meeting customer needs and ensuring customers understand operating requirements of all products. The position also helps grow the company through promoting and executing current marketing campaigns and promotions.
Determine appropriate products and services for the customer by interpreting information about the customer's circumstances and interests in light of availability, features, functionality, and cost of Cox products and services
Describe and recommend Cox services to customers and respond to inquiries about products, while at the same time educating the customer and promoting current marketing campaigns and promotions
Promote Quality Customer Experience
Explain Cox policies and procedures concerning prices, billing and service to customers
Build customer loyalty through follow-up calls to customers if there is a problem or change in installation of services
Provide a seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
Drive Business Growth
Grow the business through turning customer calls into sales opportunities
Work in a call center environment actively listening to and questioning customers in order to understand their needs while simultaneously obtaining required account information by accessing customer databases or other electronic sources
Accurately perform calculations pertaining to fees, time periods, or dates that the system does not provide as necessary to maintain the flow of the sales pitch, consulting with a supervisor as necessary
Process new orders while adhering to all telephony guidelines, including keying required information into order entry screens and checking customer service screens to determine whether a deposit is required
6 months work experience working in a position that requires meeting sales goals
6 months experience using a computer
18 years of age or older
Eligibility to work in the United States
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities
About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
How To Apply
Cox Communications and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.
For more information about Cox Communications and its subsidiaries, please click here
www.cox.com, www.coxmedia.com, www.coxbusiness.com.
Statement to ALL Third Party Agencies and Similar Organizations:
Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home...