Inbound Sales Representative Job
Time Warner Cable - Irving, TX

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Posting Job Title: Inbound Sales Representative
Requisition #: 148899BR
Posting Location: Irving, TX, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks full time Inbound Sales Representatives for our call center. Please find a brief description of the essential duties and responsibilities required to function successfully in this position below.

**Employment is contingent upon passing the application process for private home security certification as required by the State of Texas when selling home security products.**

Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer's household needs and making recommendations while maximizing revenue for Time Warner Cable.
This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.

Essential Job Functions:An Inbound Sales Representative:
  • Conducts proactive consultative needs analysis with new and existing customers including the development of client centric product solutions. They are experts in all TWC products, services and packages in order to support the needs of our customers.
  • Answers inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and in accordance with company policies and procedures.
  • Achieves all sales standards set for the department by following the established departmental policies and procedures.
  • Demonstrates full understanding of current marketing campaigns and offerings and has the ability to communicate them clearly to customers at every sales opportunity.
  • Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries
  • Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines
  • Maintains call and data entry (ICOMS/CSG) accuracy levels of 95% or better.
  • Completes all other duties as assigned.
Job Requirements:
  • Excellent customer service and sales skills required
  • Ability to continuously learn and retain knowledge of new services and promotions being offered by the company
  • Ability to learn and execute marketing/selling techniques
  • Requires strong interpersonal skills including excellent time management, listening and people skills
  • Ability to exercise good judgment, aligned with company policies and procedures
  • Ability to effectively execute conflict resolution techniques
  • Ability to work in a fast-paced, highly demanding and high stress work environment.
  • Ability to multitask
  • Must be flexible to work between 8:00 a.m. and 10:00 p.m., including weekends and holidays
  • Strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative
  • Must have pleasant personality and telephone manner and be capable of working independently
  • Strong critical thinking and problem resolution skills with a "can do" attitude
  • The ability to adapt well to change
  • Familiarity with applicable local, state and federal regulations
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Preferred Qualifications:
  • Bilingual
  • Typing speed of 40 WPM
  • Working knowledge of the ICOMS & CSG billing systems
  • Bachelor's degree (B. A.) from four-year college or university or equivalent combination of education and experience, preferred
  • High school diploma or general education degree (GED), required.
  • Minimum of one year sales experience preferred with a proven ability to sell
  • Previous cable industry and/or call center experience, preferred.
Travel Requirements:
Minimal travel to other sites within the region may be required for trainings and meetings.

Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
**Employment is contingent upon passing the application process for private home security certification as required by the State of Texas when selling home security products.**
To learn more about this position copy/paste the below link to your browser and view the video from our employees:

CBTWC 11/13/13

FCC Unit_TWC: 11551
Controlling Establishment ID: 00508 - Irving West Royal Ln

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...