Posting Job Title: Inbound Sales Representative
Requisition #: 139312BR
Posting Location: Columbus, OH, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
The purpose of this job is to answer incoming sales calls to meet customer's needs through selling cable and other services and providing quality customer service over the phone.
Answer incoming sales calls to meet customer needs through selling cable and other services.
Provide quality customer service over the phone.
Meet all expected departmental goals.
Ensure that phones are answered in a timely and professional manner and in accordance with company policies and procedures.
Support Sales Department in handling new subscriber orders, account inquiries, and other tasks as assigned.
Support Customer Service Department for tasks as assigned.
Following up with customers on canceled installations, changes of service, field checks, etc.
Attend all meetings and trainings.
Performs other duties as assigned.
Must be able to work a flexible work shift:
Monday - Friday between the hours of: 12:00pm-10:00 pm and Saturday/Sunday between the hours of: 9:00 am - 7:00pm (one day off during mid-week)
Sales professional preferred.
High school diploma or equivalent required and/or higher education preferred.
Sales in a dedicated call center environment preferred.
Demonstrated sales goals.
Previous experience working in an inbound call center taking high volume calls up to 30-50 per day.
Sales experience of 1-4 years in a Retail/Telecom environment is preferred.
Good verbal and written communication skills and interpersonal skills.
Familiar with an enterprise customer billing and order entry system.
Sales ability to handle all customer inquiries effectively
Data entry skills, Computer savvy ability to multi-task.
Knowledge of the sales cycle.
FCC Unit_TWC: 0534
Controlling Establishment ID: 00026 - Columbus Olentangy
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...