Reporting to the Regional Director/Property Director, the job holder is accountable for the profitable and efficient management of the property, in accordance with good management practice, company policies and procedures.
Maintain communications for all tenant related issues. Attend to tenant requests and complaints promptly and in accordance to company standards and procedures. Provide superior service to both MF/JH and third party tenants in the complex relating to comfort control, security, access control, cleaning, etc.
Manage, coach and mentor the Operations Manager/Supervisor, building operations staff and administrative staff.
Make recommendations and oversee execution of preventative maintenance program for plant and equipment; assists with implementation of improvement.
Review prices, monitor maintenance/service contracts to ensure cost effective operations.
Implement processes, systems and best practices for the portfolio that will maximize net income and work in collaboration with leasing to ensure optimal occupancy of the properties.
Ensure that all vacant space at the property is always in a marketable and ready state at all times so that the tenants can move into the property in the shortest possible time contributing to increased occupancy rates and revenue.
Conduct daily inspection of the property and take appropriate action to make sure maintenance standards set are either met or exceeded.
Prepare the annual operating budgets, track variance and ensure adherence to approved budget; Prepare monthly/quarterly variance and reforecasting reports.
Perform other property management tasks that may be assigned from time to time.
5 to 10 years' experience in a commercial property in service oriented role and staff management either as an Assistant Property Manager or Property Manager.
University or College degree required.
Industry related certification i.e. Real Property Administrator (RPA) or Certified Property Manager (CPM) required.
Working knowledge of MS Office and Budgeting software such as ARGUS and CTI.
Knowledge of HVAC and building systems, construction process and ability to read mechanical drawings required.
About John Hancock
At John Hancock you will find a wealth of opportunity both professionally and personally. Whether you take advantage of our continuous training and development offerings or participate in community events, you will have the opportunity to grow. We offer careers from Investments to IT, Finance to Marketing, Sales to Legal, and Actuarial to Human Resources, to name a few.
John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers principally in Asia, Canada and the US, but have other operations in as many as 21 countries around the globe. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Each product and service employees its own team to support the sales, marketing, customer service, analysis, and senior management responsibilities. For more information about our benefits and organization please visit
Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
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