Job Description: *
The Data Services group seeks a Senior Information Analyst with strong technical skills to work closely with Data Services staff; key business stakeholders, including programs and regions; and Information Technology (IT) staff to support the organizations efforts in the areas of enterprise data management and services. The senior analyst will be a subject matter expert in key aspects of Company data and programs, supporting a range of the organizations data management programs and projects.
The Senior Information Analyst must work with Data Services teams to communicate and engage with the business units to develop a strong understanding of their reporting, data and product needs. From this understanding, the Senior Analyst will work with the business and the technology teams to help define requirements for a project, identify data dependencies and/or relationships to develop logical and physical data models, create data flow and system activity diagrams, and write specifications for managing enterprise information. Specifications may include business rules, source to Client mappings, supplemental specifications, BI reporting specifications, and/or use cases. The Senior Analyst must also be able to work with architects, engineers and DBAs to ensure that the business and technical requirements are being met throughout the development process.
The Senior Analyst will also develop plans and materials to support user adoption, training and customer service. Through direct and regular contact with users from regions, programs and service units, the Senior Analyst will provide regular insight and guidance into the prioritization of enhancements for the data systems. The Senior Analyst may also coordinate change control boards for the platform in support of the platform manager.
The Senior Analyst will be given very complex data-related problems, and must solve them using a variety of technical and analytical skills, and be able to document and standardize the processes for solving those problems. A successful candidate will be able to generate efficiencies and mitigate risk within the data management group, through sound technical analysis, and will generate value for the business by providing solutions to their business problems.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Serve as a subject matter expert in multiple areas of Company and education market data, and use that expertise to support multiple Company programs.
Communicate with and understand business goals and requirements, and work to create data solutions that add value to the business.
Support technical project managers to ensure that all aspects of the information analysis and requirements gathering process are completed with the highest degree of accuracy and quality, including the development and socialization of key project artifacts.
Develop and participate in the review of requirements, data mappings, use cases and other artifacts and clearly communicate to both the business and technical team members the system requirements. Demonstrate the ability to define, analyze and translate functional and non-functional business requirements into activity diagrams source to Client mappings, system use cases and supplemental specifications.
Demonstrate the ability to access data (SQL), analyze data, and be able to create the logical data model for incoming data.
Support ad hoc data requests within existing governance and security policies and best practices.
Implement rollout plans for data and reporting tools that involves training end users and helping to secure the ongoing buy-in and use of the system. Develop key documentation, user guides and other necessary training materials.
Support a broad base of Company users of the data and reporting platforms with excellent customer service and incident management skills.
Ensure relationships with the customers and cross-team members are professional and meet management expectations.
Mastery of data management concepts and best practices, as well as an ability to become a SME in Company and education data
Strong ability to explain advanced data concepts to both database developers and architects, non-technical end users, and senior executives
Ability to understand business needs and translate them into technical specifications
Expertise in understanding and writing SQL
Experience in developing requirements for business intelligence, master data management and functional-data projects.
Strong attention to detail
Demonstrated high competency in balancing multiple projects
Strong verbal and written communication skills
Strong analytical and problem solving skills
Experience in process analysis and documentation.
Strong organizational skills
Understanding of various issues tracking/resolution, scope estimation and scope management processes.
Understanding of source to Client documents, use case and activity diagrams and use case specifications.
Experience in Rational Unified Process is preferred Working knowledge of DBMS client software (MS SQL, Oracle (Toad), MySQL) is required
High proficiency in Microsoft Office programs (Word, Excel, Access, and Outlook) is required
Experience with Oracle Databases, Dataflux ETL and/or Cognos BI tools preferred
Experience with IBM Rational Suite tools (e.g., ReqPro, RSM, Clearquest, and Clearcase) is preferred
- Education: Bachelors degree required. MS or MBA highly desirable.
- Strong business leadership
- Significant knowledge and experience in managing and executing data management initiatives, including data management, warehousing, provisioning and business intelligence.
- 5-7 years experience in data management of enterprise wide data.