Manage the Student Success Center Information Desk by providing excellent customer service to all constituents of the University and providing operational support to the Student Success Center. Resolve simple and complex customer service concerns which require interpretation and coordination of policies, procedures and programs, and education, across University areas. Analyze customer service issues, oversee the electronic delivery of services, and make recommendations for improving services provided.
Demonstrated knowledge of techniques necessary to provide excellent and effective customer service, including good decision-making skills and independent judgment. Strong knowledge of personal computers and information systems, including demonstrated ability to operate software in a Windows environment. Good oral and written communication skills, including the ability to communicate clearly and effectively. Demonstrated ability to research, analyze and resolve customer issues in a public environment, through application of University policies and procedures and the ability to articulate information for customer understanding. Demonstrated ability to independently organize, prioritize and perform work assignments.
Higher education experience preferred. Working knowledge of State & University policies and procedures. Demonstrated project management and public speaking skills. Experience with student information systems. Bachelor's Degree in Business Administration, Human Services, Social Sciences or a related. Supervisory experience.