Information Developer
Compucom - Phoenix, AZ

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Information Development includes the development, production, and delivery of information products. The Information Developer in this contract position will be responsible for developing online Help Systems, technical user manuals and guides, and any additional deliverables necessary to meet product specifications. Experience in Industrial Automation preferred. Experience with SED scripting a plus.

  • Leverage strong editing skills
  • Deal with ambiguity; research and resolve issues in an agile development environment
  • Identify common customer scenarios; plan and design supporting user assistance
  • Apply critical thinking about types of information and delivery methods end users need to be successful
  • Meet commitments and deadlines; recognize and anticipate barriers to completing assigned projects
  • Apply tools and concepts to help reduce costs or increase quality and productivity
  • Willingly contribute ideas within and across work groups
  • Effectively communicate complex information verbally and in writing
  • Write and format processes / procedures, following the MS Manual of Style
  • Respond with urgency to requests for information and technical assistance
  • Work independently in a fast-paced environment
  • Communicate successfully on a geographically distributed, global team
  • Learn new concepts quickly
  • Demonstrate strong communication and interpersonal skills, with the ability to interact frequently with project managers, software developers, software testers, and other information developers
  • 4 year degree in Technical Communication, Professional Writing, English, or Communications, or equivalent experience.
  • Alternatively, technical or engineering degree with evidence of strong writing ability acceptable
  • Must be able to present a portfolio of writing samples and/or previous work experience
  • 2 or more years of technical writing experience, preferably in a software development environment
Preferred candidates will have experience with the following systems, tools, and technologies:

  • AuthorIT
  • RoboHelp
  • Adobe FrameMaker
  • Screen capture software, such as SnagIt
  • Graphics creation software such as Visio, Paint Shop Pro, or similar
  • SharePoint
  • Rational products: ClearCase, ClearQuest
  • Microsoft Windows operating systems

About this company
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Compucom Systems, Inc., together with its subsidiaries, helps companies plan, implement and manage multi-vendor, industry-standard computing...