Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information - hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing. Collaborates with or acts as advocate of Human Factors/User Centered Design professional.
Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert both internally and externally. May provide mentoring and guidance to lower level employees. May provide expertise to functional teams and may participate in cross-functional initiatives. Develops guidelines and procedures to set future precedent and direction. Acts as an expert providing direction and guidance to process improvements and establishing policies.
Education and Experience Required:
Typically a First Level University degree in Technical Communications, ComputerScience or related technical/communications field and a minimum of 6+ years related experience or an Advanced University degree and a minimum of 4-6 years experience or equivalent.
Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies.
Represents company in professional associations, e.g.,STC, ASM-SIGDOC, IEEE, technology standards committees such as DocBook Standards Committee.
Knowledge and Skills:
Knowledge expert for multiple products within a technology.
Creates information strategy for a technology.
Designs, develops and maintains highly complex technical information for multiple audiences.
Participates in multiple projects concurrently.
Leads other Information Developers for complex projects.
May manage multiple, complex projects with the responsibility for overseeing outsource vendors.
Expert use of XML authoring tool and Content Management System preferred.
Related knowledge of Usability/Human Factors preferred.
Critical Competencies to Drive Business Results:
Core Technical Leadership (Expert)
Contributions have visible technical impact on key elements of an HP business, strategic direction, improving time-to-market, cost reduction, or unmet customer needs.
Stakeholder Negotiation/Commitment Building (Technical)
Effectively collaborates, builds relationships and influences team members to work towards common goals.
Provides mentoring and guidance to peers and lower level employees.
Technical Breadth/Depth (Expert)
Commands persuasive depth of knowledge in a key technology.
Ensures that a positive customer experience informs both the approach to work, the quality demonstrated, and the endpoint for measuring success.
Understands how businesses operate and uses this context to drive innovation and ethical decision-making
United States-California - Roseville, United States-Texas - Houston
HP - 10 months ago
Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...