Information Services Technician I
Rhode Island College - Providence, RI

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Rhode Island College

Administration & Finance

Unit (College Department)
Human Resources

Position Status:

End Date of Temporary, Limited or Restricted Position:

Full Time

Duties and Responsibilities:
To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.
To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.
To assist in answering requests and providing information on a wide variety of services and programs.
To answer the telephone and in-person requests for general information from other state agencies and the general public.
To make routine contacts with the public, state officials, employees, etc.
To disseminate printed materials and correspondence.
To compile and maintain statistics and other data.
To provide information and assistance to state agencies community organizations, the public and others.
To receive and process requests for reformatting of state documents into alternative formats.
To perform simple, routine repairs to equipment.
To maintain an inventory of supplies.
To do related work as required.

Duties and Responsibilities - continued:

Skills, Knowledge and Abilities:
A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors staff and the public, the ability to perform simple routine repairs to equipment; and related capacities and abilities.

Required Qualifications:
Education: graduation from a senior high school.

Experience: employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Preferred Qualifications:

Civil Service List?
If there is a list, only laterals (employees with the same title) or individuals certified by OPA may be appointed to this position.

Priority given to applicants who apply by:

Closing Date:
Includes grace period, if applicable

Required Applicant Documents:

Document Instructions:
All required documents must be attached to your on-line application and match the appropriate document field (i.e. cover letter, resume, cv, transcript, etc.) Documents must be in Word or PDF files. Applicants that have multiple documents to attach to a single document field (such as transcripts or teaching evaluations, etc) must combine the separate documents into one larger document before attaching to the single document field. Documents that are mailed, emailed or faxed separately WILL NOT be accepted, acknowledged or shared with search committees unless otherwise instructed in the posting. Applicants using a dossier service such as Interfolio, please contact the dossier service for specific instructions prior to completing your application. On-line applications that do not meet the document requirements upon the posting closing date WILL NOT BE CONSIDERED even if your application has been confirmed.

Special Instructions to Applicants:

General Information to Applicants (Classified Postings):
Bids are now being accepted for the position(s) indicated. If you are currently in this classification and wish to bid, please complete fully the CS-14 Application Form; and RIEEO 378 Affirmative Action Card. Remember to include, either on the application or within a cover letter, both the File Position Title and Number.
Most Important - Please include the following information:
The title of the position for which you are applying
Title of your present position and date you entered it
Date you entered State service
Name of department where you are currently employed
Your business telephone number
Present Union Affiliations
In certain agencies, bargaining union applicants will receive preferential consideration according to contract.
If indicated above that no civil service list exists for this position, you need not be in the class of position, or be in State service to apply. All information requested on the application form must be furnished. The information you give will be used by the agency Personnel Office to determine your qualifications. If an item does not apply to you, or if there is no information to be given, write in the letters "N.A." for Not Applicable. If you fail to answer all the questions on the application form, you may delay consideration of your application.
Reasonable Accommodations: If an applicant is unable to perform any essential job functions because of his/her disability but can achieve the required results by means of a REASONABLE ACCOMMODATION, then the individual shall not be considered unqualified for therefore the position.
Medical Information: Any medical exams required for this position will be performed after a conditional offer of employment has been made in accordance with the Rules/Regulations of the Americans with Disabilities Act (ADA).

Environmental Conditions:

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