Information Solutions Analyst
JPMorgan Chase - Jersey City, NJ

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Job Description

MATTER INFORMATION SYSTEMS: Reporting & Support Coordinator

JPMorgan Chase & Co

. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

The JPMorgan Chase Legal Department is responsible for providing legal services to the Corporation and is organized by practice groups that generally align with the Corporation’s lines of business and corporate staff areas. This structure encourages legal teams and businesses and staff areas to discuss legal, regulatory and business developments effectively and in a timely manner.


The Outside Counsel Relations Reporting and Support Coordinator works closely with JP MORGAN CHASE’s outside counsel firms, and legal services vendors to assist them our electronic invoice system. This process includes the complete life cycle, from sending initial communications, testing electronic files, and reconciliation of matters. Additionally this role requires intermediate knowledge of MS SQL and Advanced Excel to produce reports to support our internal counsel with spend data.

This role requires discretion, independent judgment, and communication skills that would support external contact with law firms and internal legal staff. The person in this role must also understand the general technicalities and accounting principles of a Legal Electronic Billing system. This person must be able to examine possible issues, make appropriate decisions, and promptly take actions on escalations to ensure the law firms are properly setup and can be paid.

The Outside Counsel Relations Reporting and Support Coordinator must have strong communication and basic project management skills to implement and manage electronic billing. He/she will also work with law firm billing managers and internal business leads to ensure billing continuity is not interrupted.

The Outside Counsel Relations Reporting and Support Coordinator will assist in managing eBilling operations, review law firm’s data and set expectations that are in the best interests of JP MORGAN CHASE. This may include managing/monitoring hotline calls/emails, paper invoice processing, and the technical administration of our eBilling system (i.e., new user set, matter uploads, monitor failed invoices, etc.).

The primary responsibility of this role is to function as a member of the support team handling the operational aspects of running and delivering reports as well as dealing with law firm escalations and support issues. This role involves using database tools such as MS SQL Server, MS Access, and Advanced Excel to deliver reports to end users. Reports and data often require analysis, therefore intermediate data analysis skills are required.

Responsibility to create and update vendor profiles. Vendor profiles are set up to support the paper and electronic billing process. An invoice cannot be processed or paid without a vendor profile.


Contacting law firms and vendors to introduce the JPMC eBilling initiative and initiate the setup of their firm. Walk them through the process and assist in their time & billing application setup according to JP MORGAN CHASE’s needs.


Accounts Payable; In order for a law firm/vendor to be properly configured to submit electronic invoices, the eBilling Relationship Manager must coordinate with SAP, business unit leads to ensure the firms invoices are processed expediently.

JP MORGAN CHASE eBilling Users; If services are rendered by a firm/vendor not in the eBilling system, then the business unit lead must work with the eBilling Relationship Manager to initiate the law firm/vendor setup process. Moreover, before an invoice can be submitted, a matter must be created. Very often, the law firm/vendor will call and request matters to be created/opened. The eBilling Relationship Manager will at times be required to work with the JP MORGAN CHASE contact for matter creation. Finally, he/she will communicate regularly with users (and/or business unit leads) who have overdue invoices to ensure prompt payment to the service providers.

Sourcing Team; when law firms seek to change a time keeper rates and/or class category the Relationship Manager will gather approvals from internal counsel and sourcing team leads. In developing ways to control spend and improve efficiencies through fixed or other arrangements the Relationship Manager will partner with SDM team leads.

All of JP MORGAN CHASE’s outside counsel firms and legal vendors; this person must work closely with the accounting and accounts receivable departments of law firms and vendors. Datacert the eBilling Vendor; The eBilling vendor assists in the setup of every law firm/vendor within the application. He/she will be the lead for all eBilling vendor enhancements, testing and communications


  • Bachelor’s Degree
  • Area of Concentration/Major Course of Study

Any, but preference given to Business Administration, Economics, or Finance or Legal.

  • Minimum 2 years in position managing law firm \ law department reporting or law department eBilling processing
  • Strong SQl and Reporting and Analytics background
  • MS SQL Server Query writing ability, emphasis on Excel advanced knowledge of VLOOKUP, PIVOT Tables, and charting.
The Global Online Legal Database (GOLD) – in-house JPMC system

Automatic Invoice Management System (AIMS) by Datacert

SAP Accounts Payable System by SAP


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase & Co. is an Equal Opportunity and Affirmative Action Employer, M/F/D/V



Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969





Job Type



Day Job

Employee Status


Corporate Brand

JPMorgan Chase & Co.

JPMorgan Chase - 13 months ago - save job
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...