General clerical work applying well defined departmental work rules, methods, procedures and/or operations to perform routine office support tasks involving customer service contacts and records maintenance.
Distinguishing Features of Work:
An employee in this class performs standardized information processing and customer service work, applying well defined methods, procedures, practices, and instructions to a pattern of routine and related tasks. Duties include providing familiar facts and information and explaining the routine, well defined procedures of the department to the public; and processing familiar information or data from readily available and clearly defined sources. To accomplish the prescribed work objective, the employee exercises discretion in selecting the appropriate sources of information, determining the type of transactions processed, and selecting the tools and materials used Work is performed under the direction of designated lead worker or supervisory staff.
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip, pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; Lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact and work with clients with behavioral challenges.
Minimum Qualifications (pass/fail):
Ability to type from clear copy at a rate of 40 w.p.m./net. Demonstrated ability to operate personal computer based systems. Proficiency, as defined by the Civil Service Commission, in operating word processing software.
Computerized Written Assessment 100%
To participate in this assessment, you must bring picture identification and the system generated id number assigned to you by the online application system. After submitting an application, the Written Assessment may be taken Monday through Friday at either 9:00 a.m. or 1:00 p.m. by appointment or on a first come first serve basis (limit of 6 per session) in the St. Louis County Human Resources Office, located in 100 N. 5th Avenue West, Room 1, Duluth. Calculators, digital cameras, and other communication devices containing calculator functions are NOT permitted. Please allow 3-1/2 hours for this exam.
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscounty.org/jobdescriptions.
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
• Veteran: DD214
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
Applicants selected for appointment must take and pass a drug test.
Applicants selected for appointment may be subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
Appointees to the position must successfully complete at least a six month probationary period prior to being certified for permanent employment.
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law .
St. Louis County, MN - 22 months ago