Information Specialist
University of California Berkeley - Berkeley, CA

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Application Review Date

The First Review Date for this job is: January 23, 2013

Departmental Overview

The Career Center is a student service unit within the Division of Student Affairs.

The unit consists of approximately 39 FTE, 20-30 student employees and a budget of approximately 2.7 million, of which approximately $800,000 is derived from different revenue sources. The Career Center prepares undergraduates, graduate students, and alumni to make informed decisions about their futures by providing comprehensive resources, programs, and counseling on career development, internships, employment, and graduate school. The center fulfills its mission through: first-class customer care that represents the highest level of customized quality service; a wide range of partnerships with employers, graduate schools, and campus academic and administrative departments that contribute to the breadth and effectiveness of our services and state-of-the-art technology that maximizes accessibility to our resources and services. The major components of the Career Center are Career Counseling and Program Services, Administrative Services and Employer Relations and Recruiting.

Responsibilities

  • Provide specialized information and assistance to students, alumni, employers, faculty, campus staff and the public regarding Career Center activities and services in person, on the phone and via email.
  • Explain services and eligibility, solve problems, and provide guidance and interpretation on policies, procedures, and regulations related to services offered by the Career Center including the On Campus Recruiting Program, Externship Program and Letter Services and Alumni Advantage.
  • Assess clients’ needs and respond to non-routine situations and complex questions professionally, accurately, and within the framework of established policies and procedures, making appropriate referrals as necessary.
  • As a primary front line representative of the Career Center to students, alumni, employers, faculty, staff and the general public, provide individualized assistance to diverse clientele, behaving professionally in all situations.
  • Provide general administrative support to unit programs including but not limited to: maintaining unit records, providing accurate data entry using custom database systems, operating document imaging equipment and systems to store and retrieve essential data.
Required Qualifications

  • Demonstrated keyboarding skills sufficient to competently operate a PC.
  • Demonstrated ability to communicate professionally verbally and in writing.
  • Demonstrated ability to provide first class customer service to diverse population.
  • Demonstrated ability to manage time, solve problems and work independently paying close attention to detail.
  • Demonstrated ability to work accurately under deadlines in a fast-paced environment serving a diverse population.
  • Demonstrated ability to work with frequently changing priorities and ability to concentrate in an environment with frequent interruptions.
  • Demonstrated computer skills sufficient to competently operate online web based applications and PC based software applications including Microsoft Office, email programs, Adobe Acrobat.
Preferred Qualifications

  • Prior knowledge of University of California, Berkley campus and Career Center operations
  • Familiarity with document scanning processes.
Salary & Benefits

Salary: $36,732.00 - $52,248.00 (Annual)

For information on the comprehensive benefits package offered by the University visit:

http://atyourservice.ucop.edu/forms_pubs/misc/benefits_of_belonging.pdf

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Criminal Background Check

This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.

Equal Employment Opportunity

The University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer.

University of California Berkeley - 18 months ago - save job - block
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