Job Summary: Responsible for inventory and warehouse activities related to the IS equipment lifecycle management and equipment break/fix and warranty repair work; including preparing workstations and printers for deployment within the BIDMC and affiliated entities; and transporting equipment within the BIDMC main campus.
Performs inventory functions related to receiving and in-processing equipment and repair parts, as well as warehouse related activities associated with allocating space for equipment storage and racking and transporting equipment/stock to satellite locations.
Performs asset recovery activities according to IT, EPA and DEP policies and guidelines; acquires/maintains understanding of the local, State and Federal regs related to disposal of computer components, monitors, and other hazardous waste; understands HIPAA and State laws related to protection of private health information and proper handling and disposal/destruction of confidential/sensitive data
Prepares 'managed' workstations for deployment using SCCM imaging technology and possesses the skills and abilities when required to manually installed and configuring the OS, antivirus software, and management agents; i.e., McAfee ePO and Microsoft SCCM; including burning the BIOS.
Possesses a basic understanding of viruses and malware and the risks associated with cyber threats; possesses a basic understanding of WSUS and the need for patching and updating OS and applications.
Monitors and reviews equipment requests submitted to Inventory Control and makes the appropriate selections from stock based on hardware/technical specifications, customer needs and project requirements. It is an expectation that this position maintains accurate and up-to-date reports and records on inventory counts.
High School diploma or GED required. Vocational or Technical training preferred in computer or systems with emphasis on Windows-based workstations
Certificate 1 preferred: A+ Certification
1-3 years related work experience required.
Technical skills, knowledge and understanding of personal computers, operating systems, hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer).
Technical ability and proficiency in assessing and troubleshooting computer-related problems
Basic knowledge of networking principles related to workstation and printer configuraturation and basic knowledge of hardware to the component level.
Advanced technical computer skills as required for technical support specific to functional area and related systems.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Department Description: BIDMC has been named the top-ranked healthcare information company in the nation – and 12th overall in this year’s InformationWeek 500 – a list of the top technology innovators in the United States.
Beth Israel Deaconess Medical Center (BIDMC) is a patient care, teaching and research affiliate of Harvard Medical School, and currently...