Information Systems Specialist 4 (Technical Support)
Forestry - Salem, OR

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There is currently one permanent , full-time position open with the Oregon Department of Forestry located in Salem. This recruitment will be used to establish a list of qualified candidates for this position only. For specific questions regarding this position, please contact Diana Morris at (503) 945-7288.
The Oregon Department of Forestry’s (ODF) Mission is – To serve the people of Oregon through the protection, management, and promotion of a healthy forest environment, which will enhance Oregon’s livability and economy for today and tomorrow. ODF is a multi-programmed, multi-funded public agency chartered and structured to administer the forest laws and policies of the State of Oregon, within the framework of sustainable forests, for the benefit of all Oregonians.
The Technical Support Unit is part of the Information Technology (IT) Section. The unit is responsible for connectivity and management of all ODF computing systems and devices. To accomplish this goal, this unit provides support for 60 mission critical servers located at both the Oregon State Data Center and 40 locations around the State of Oregon. The unit provides support for 800+ permanent and 600 temporary personnel.
The primary purpose of this position is to provide technical support services to all users of ODF's computers and servers along with hardware and software installations. ODF is primarily a Windows Microsoft shop running a mix of Dell, CTL and HP computers. Additionally, this position provides system administration and user support for SharePoint 2007 which is currently being migrated to 2010. This position carries out established Agency and Statewide policies regarding acquisition and use of hardware and software. This position also manages and maintains close vendor relationships with key suppliers and provides high level of technical support to IT Coordinators distributed in regional offices throughout the State.
The Oregon Department of Forestry: Serving Oregonians by protecting Oregon’s forests.

Duties & Responsibilities:
Major Duties Include:
Customer Assistance - Software and Hardware
Provides technical support by telephone and on-site to computer users statewide. Records solutions in the solutions database or in other forms of documentation and communicates to the affected parties the status of trouble requests. Additionally, this position is the main point of contact for SharePoint support requests.
Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts. Deals with version compatibility issues, modifies configurations, tests and troubleshoots, and performs major hardware upgrades. Physically replaces cards and other computer components. Writes installation documentation and maintains knowledge library.
Conducts performance analysis regularly on computers to determine system performance levels and remediation services as needed.
Conducts both formal and informal training for users and local system representatives. Defines training requirements for Department computer users and coordinates training availability and schedules with the training section and vendors. Maintains accurate and current user manuals.
Configures client software i.e. ODBC drivers, Outlook and Exchange and e-mail access.
Creates, maintains and administers logins to all ODF systems. Manages active directory/domain user accounts, email accounts and security permissions for all ODF users.
Performs high level technical support for regional IT Coordinators located in district offices throughout the State of Oregon.
Operations Day to Day - Software and Hardware
Provides support for the 2007 SharePoint environment as the system administrator. ODF is in the process of upgrading to SharePoint 2010 for our Intranet environment and developing a taxonomy for document management.
Contacts hardware/software vendors for new products and also for prime source of information on better utilization of current hardware and software. Investigates, evaluates and tests information gained from vendor contacts upon request.
Installations often do not have established procedures and could be the initial installation. Deals with version compatibility issues, modifies configurations, tests and troubleshoots, and performs major hardware upgrades. Writes installation documentation and maintains knowledge library.
Resolves intrusion, hacking or virus incidents on user devices. This includes performing operating system and application patch management and tracking operational and system changes in preparation for recovery needs.
Construction and Acquisition
Coordinates with the State Data Center, business applications, and database administration functions to implement systems that utilize industry best practices to meet Agency objectives.
Deploys and integrates Windows computers, and peripherals to a geographically disbursed user base.
Conducts research and analysis on desktop hardware and software products to justify recommendations and to support purchasing efforts.
Creates detailed system test plans and coordinates and performs in-depth testing, including end-user reviews, for modified and new systems.
Because the Department’s highest priority work is a forest fire emergency, this position may be utilized during those emergencies to provide assistance in a variety of ways. That assistance may be directly aiding the emergency effort in the field or at the Salem headquarters. It also may be in providing backup to fill in for another position that is being used in direct aid to the emergency, or it may be in performing an essential function in some capacity either within this Program or elsewhere in Salem or in the field.
Working Conditions
The incumbent ensures department security in accordance with established security rules and policies by proper control of keys, tools and equipment. The work schedules are driven by user and mission critical need. Schedules may be changed to accommodate need. Office environment – Majority of the time spent at a monitor, other computer equipment, or telephone. Travel to field offices by car or state plane 1 to 2 times per month.

Qualifications & Desired Attributes:

Two years of professional technical experience which includes analyzing, developing, maintaining, installing, and providing support for information systems . Experience must include activities in:
Communications: Communication means the connections that link systems and
includes voice, data, image, and video.
Software: Software means the programs, procedures, rules, and associated documentation concerned with operating a system and covers both applications and operating software. ODF is primarily a Window shop.
Hardware: Hardware Device means the physical components (e.g., PC, server, mainframe, peripherals).
Data: Data means data bases and associated master files;
Customer service: Assisting users in IT related functions, including supporting adaptive needs and training requirements.


(a) at least 30 quarter (20 semester) credits in computer science;


(b) two more years of information systems experience. NOTE: Transcripts must be submitted to receive credit for education coursework at the time of application.

Desired Attributes
Three years providing technical support to end users in a Windows PC hardware and software environment.

Two years of professional technical experience working with SharePoint 2007 / 2010 as a systems administrator.

One year of experience working as a system administrator in Active Directory.

One year experience in evaluation and testing of new hardware. Please note, individuals who meet the minimum qualifications and most closely match the desired attributes will be invited to an interview.

Additional Information:
To improve communication with all applicants the State of Oregon now requires an e-mail address be provided on all applications. If you do not currently have an e-mail address and do not know where to go to get one, please refer to our Applicant Frequently Asked Questions web page, scroll down to the 'How to apply for a job' section, question #14 to view several links to internet providers where you can get a free e-mail account. The State of Oregon does not endorse any particular provider.

To insure clear communication, please unfilter emails from and
Please note: The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement.

Due to budgetary shortfalls, this position may be required to take furlough days (mandatory unpaid days off) during the 2011-2013 biennium. Pay and benefits on all job announcements may change without further notice.
If you require an alternate format in order to complete the employment process, you may call ODF Human Resources at 503-945-7200.
Only complete applications will be considered. Your answers to the supplemental questions must be reflected in the work experience section of your application. Be sure to answer all supplemental questions and attach all required documents. Responses to the supplemental questions will determine if you meet the minimum qualifications, any special qualifications and/or desired attributes for the position. Do not submit a resume in place of completing the Supplemental Questionnaire or the Work Experience section of the application.

Qualified applicants whose responses most closely match the requirements for this position will be invited to interview. Transcripts must be submitted to receive credit for education coursework at the time of application.

Veterans - If you are an eligible veteran and you meet the minimum qualifications, veterans’ preference points will be added to your score. To receive veterans’ preference points you MUST attach to your electronic application the following required documentation:
A copy of the DD214/215 for the five (5) point preference;
OR A copy of the DD214/215; AND a veteran's disability preference letter from the United States Department of Veterans’ Affairs for the ten (10) point preference.
For more information on veterans’ preference points visit , and select veterans’ preference.
PLEASE NOTE: The Oregon Department of Forestry does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.

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