Information Technology (Computer Specialist)
University of Hawaii - Honolulu, HI

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To begin approximately February 2013.

Duties and Responsibilities

Maintains and troubleshoots servers and computer systems, applications, services and related devices in a Microsoft Windows Server Active Directory environment.

Installs, tests, troubleshoots, and updates all UH- and department-supported applications needed by staff/faculty/students to accomplish daily tasks and ensures compliance with application licensing requirements.

Installs, tests, troubleshoots, and maintains department multimedia equipment such as video players, multimedia projectors, audio/video conferencing equipment and integrates with computer equipment as necessary.

Maintains a reservations and scheduling system for the use of department computer facilities and equipment such as projectors, video cameras, web cameras, video/audio conferencing devices and laptops.

Troubleshoots voice, data, and video networks within department and coordinate and/or collaborate with campus personnel and/or outside vendors for repairs and/or reconfiguration.

Provides computer and application training as necessary to faculty/staff/students through group tutorials and/or individual training.

Prepares written documentation, procedures, and standards necessary to assist users in utilization of facilities and of computer technology to their needs.

Supervises, trains, and schedules activities of student personnel responsible for on-site support and troubleshooting of users’ computer systems.

Evaluates current operations and demand on computer lab services and makes recommendations on possible resource enhancement, reconfiguration or reallocation.

Performs and documents, according to University policy, scheduled scans for unsecured Personal Identifiable Information (PII), reports results of the scans, and the appropriate corrective actions taken (deletion, redaction, encryption) on such findings.

Other duties as assigned

Minimum Qualifications

As typically acquired/evidenced by pertinent baccalaureate educational degree and 2 year(s) of progressively responsible professional information technology experience with responsibilities for multimedia and multi-user system administration; possession of the following competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills:

Functional knowledge of multimedia and multi-user system administration demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.

Functional knowledge and understanding of technology, systems, hardware and software associated with computer lab and faculty/staff support management.

Demonstrated ability to recognize problems, identify possible causes and resolve routine problems.

Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Ability to work outside normally scheduled work hours including day, night, weekend and/or holiday hours as directed.

Desirable Qualifications

Experience working in a computer laboratory environment.

Experience with web-based video conferencing and video conferencing hardware.

Experience using technologies involving virtualization and disk imaging.