Information Technology (IT Specialist)
University of Hawaii - Honolulu, HI

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Duties and Responsibilities
  • Provides day-to-day technical support, generally by referring to standard references; trains users on supported platforms and software; installs hardware and software.
  • Provides day-to-day technical support for small, less complex databases; develops data entry and retrieval interfaces; utilizes tools to perform general database maintenance; modifies database tables.
  • Analyzes and documents technology best practice standards and procedures.
  • Develops, modifies simple or documented software and applications according to detailed specifications.
  • Designs, develops and prototypes technical and user interfaces among devices and packages.
  • Supports acquired third-party software.
  • Performs tasks in an integrated development environment.
  • Monitors, tests and installs software updates, system patches, firmware updates, and tracks vendor announcements to ensure equipment software is current.
  • Keep abreast of new technologies, systems, software, and equipment needed to perform duties and advise users.
  • Other duties as assigned
  • Minimum Qualifications
  • As typically acquired/evidenced by pertinent baccalaureate educational degree and 0 year(s) of progressively responsible professional information technology experience with responsibilities for technical support and/or consultation, database management and/or administration, system analysis and/or development; possession of the following competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills:
  • Functional knowledge of user technical support and/or consultation, database management and/or administration, and/or systems analysis and development demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
  • Functional knowledge and understanding of technology, systems, hardware and software associated with database applications.
  • Demonstrated ability to recognize problems, identify possible causes and resolve routine problems.
  • Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
  • Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  • Desirable Qualifications
  • Excellent interpersonal skills including customer service and collaboration with technical personnel.

  • About this company
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    The University of Hawaii at Manoa serves approximately 20,000 students pursuing 225 different degrees. Coming from every Hawaiian island,...