Duties and Responsibilities
Provides day-to-day technical support, generally by referring to standard references; trains users on supported platforms and software; installs hardware and software.
Provides day-to-day technical support for small, less complex databases; develops data entry and retrieval interfaces; utilizes tools to perform general database maintenance; modifies database tables.
Analyzes and documents technology best practice standards and procedures.
Develops, modifies simple or documented software and applications according to detailed specifications.
Designs, develops and prototypes technical and user interfaces among devices and packages.
Supports acquired third-party software.
Performs tasks in an integrated development environment.
Monitors, tests and installs software updates, system patches, firmware updates, and tracks vendor announcements to ensure equipment software is current.
Keep abreast of new technologies, systems, software, and equipment needed to perform duties and advise users.
Other duties as assigned
As typically acquired/evidenced by pertinent baccalaureate educational degree and 0 year(s) of progressively responsible professional information technology experience with responsibilities for technical support and/or consultation, database management and/or administration, system analysis and/or development; possession of the following competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills:
Functional knowledge of user technical support and/or consultation, database management and/or administration, and/or systems analysis and development demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
Functional knowledge and understanding of technology, systems, hardware and software associated with database applications.
Demonstrated ability to recognize problems, identify possible causes and resolve routine problems.
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Excellent interpersonal skills including customer service and collaboration with technical personnel.
The University of Hawaii at Manoa serves approximately 20,000 students pursuing 225 different degrees. Coming from every Hawaiian island,...