ORAL EXAM TENTATIVELY SCHEDULED FOR MARCH 2013
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
ABOUT THE POSITION
Under general direction, to plan, implement, and support server systems, data storage systems, and application services; to provide excellent customer service; and to perform related work as required.
Incumbents in this class are expected to work independently to carry out complex assignments and projects and to plan, design, and perform technical support for servers, data storage systems, and enterprise/infrastructure applications such as email, anti-virus, and spam filtering. The incumbent also performs as a lead for all datacenter functions.
EXAMPLES OF ESSENTIAL DUTIES:
This position requires the ability to perform a variety of complex tasks related to planning, design, security and support of countywide computer services; researches and responds to staff and management technical inquiries concerning operating systems environment and software, operating systems support software and staff support software; evaluates and recommends acquisition of support and operating systems software; participates in evaluation of available hardware; provides input on hardware, software, training and other costs; may develop or assist in development and presentation of system procedures for staff; plans and implements system upgrades; provides preventative maintenance plans and troubleshooting services; analyzes system dumps and traces; develops, acquires, installs, and maintains performance measuring/reporting systems; analyzes performance data to determine need for modification or addition to system configuration to meet current and future needs; researches and identifies hardware and software alternatives for handling present and future requirements; analyzes, tests, and makes recommendations on alternate equipment/software configurations; manages data communications activity; assists in database administration and troubleshoots database software as necessary; develops and maintains data processing standards as assigned; confers and consults with management and other technical staff and vendors as required; responsible for server documentation; responsible for capacity planning to ensure that the server infrastructure is designed for current needs and future expansion; represents server support at meetings; considers security at each phase of planning and design; provides technical training and acts as a lead for data center functions; confers with IT Supervisor (in charge of the servers) to ensure that proposed solutions are appropriate; provides second- and third-tier backup support for technical problems involving client/server connectivity.
Examples of Specific Duties: NAS and SAN storage solutions configuration and administration; maintain and configure DNS, DHCP, Active Directory, Exchange, printing, mail, web and FTP services; maintain virus protection software and clean infected computers; maintain Hardware/Software/License inventory; monitor System activity and logs; provide setup and support for file and print services; provide setup and support for application services; hardware maintenance and service; software installation/upgrade/maintenance; monitor network activity and load, determine bottlenecks and implement solutions; data management including archiving, backup and distribution; and development of automated data maintenance tools.
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of: Systems Administration methods and techniques, including analysis, interpretation, modification and design; data communications standards as related to computer techniques; computer architecture and hardware characteristics; capacity planning; NAS and SAN Data storage configuration and management; server configuration and administration; capabilities and limitations of common software packages; current client/server systems hardware and software; backup software; TCP/IP; in-depth network connectivity through NICs, routers, firewalls and Ethernet switches; Network service protocols such as, DNS, DHCP, SSH, SMTP, LDAP directory services and client/server communication; fiber channel connectivity; server operating system security design practices following industry standards; VMware and virtual environment concepts; Windows, Linux, Unix operating systems; Windows active directory domain setup and support; Microsoft Exchange setup and support; techniques for effective technical documentation and report writing.
Ability to: Understand, translate and coordinate requirements into effective and efficient usage of software and hardware products; demonstrate good time management skills by managing priorities, meeting critical deadlines, and follow-up on assignments with minimal of direction; adhere to standards in place at Shasta County for network communications; plan and implement changes on data storage system such as NAS and SAN; solve problems independently; assess causes of systems failures and initiate corrective action; design secure server systems following industry standards; monitor system performance and perform capacity planning for current and future usage; perform system maintenance activities of standard supplied software and hardware; demonstrate good communication skills including the ability to communicate effectively with technical staff, user personnel, co-workers and vendors; write technical reports and other documentation, at a level appropriate to the audience; listen effectively to avoid confusion; work effectively and cooperatively with those contacted in the course of work. This includes working cohesively as a team lead, as well as a member of a team; work with the goal of providing excellent customer service, delivering high quality service and products in a timely manner; give continuing, meticulous attention to detail. Maintain a professional attitude, cooperative and mature approach to work, must be customer focused.
These employment standards are typically attained with the equivalent of a Bachelor's degree in computer science, information technology, or related field of study and three years of experience comparable to that of an IT Datacenter Support Specialist. Any combination of relevant education and work experience may be substituted for the required education on a year-for-year basis. Possession of a valid Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified IT Professional (MCITP) certificate is preferred.
Special Requirements: Possession of an appropriate California driver license may be required for some positions. Depending upon assignment, an incumbent may need to regularly have access to and utilize a suitable personal vehicle in the course of business (mileage is reimbursed at the IRS rate). Proof of adequate insurance for the vehicle may be required.
IDEAL CANDIDATE STATEMENT
The ideal candidate will possess the above minimum qualifications plus have additional knowledge, experience, and/or training in
• Microsoft Active Directory
• VMware vSphere 5 and View,
• Storage both Network-Attached Storage and Storage Area Networks
• Exchange 2007/2010
• Windows Server 2008
• Office Communications Server 2007R2 or Lync 2010
• One to three years of project management experience
• Strong team player capable of either leading a small team or following instructions
• Experience in providing technical training/instructions to individuals or small groups
• Willingness to work with other functional areas to ensure customers issues are resolved
• Microsoft SharePoint
• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• All individuals offered employment with Shasta County must pass a pre-employment physical examination that includes drug and alcohol testing.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California (UPEC).
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute 7% of his/her pay to this plan, or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please click here for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County's website are for information purposes only. To the extent the provisions of the flyer or the County's website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
REQUIRED SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
1. Do you have experience with server virtualization in a production environment? If yes please explain the environment, your role in support and/or setup of the environment.
2. Do you have experience with Virtual Desktop Infrastructure in a production environment? If yes please explain the environment, your role in support and/or setup of the environment.
3. Do you have experience with zoning fiber switches? If yes please explain what information would be required to configure and present storage on a SAN to a server and allow it to be backed up by a fiber attached tape library.
4. Do you have any experience with VOIP? If yes please explain experience.
5. Do you have experience managing a NAS? If yes please explain experience.
6. Do you have experience managing a SAN? If yes please explain experience.
7. Do you have experience with network or server monitoring tools? If yes what tools are your preference and why?
8. Do you have experience with providing technical training/instructions to individuals or small groups? If yes please explain experience and subject matter.
9. Explain several projects you have lead and how you went about forming and implementing your project plan.
10. Do you have any experience with setup/implementation/or support of SharePoint? If yes please explain.
11. Explain your experience with Microsoft Domains (implementation, upgrades, GPOs you created to solve an issues, etc.).
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk, and regularly climbs ladders. The employee must frequently lift and /or move up to 50 pounds, use hands and fingers to operate tools, and have vision capable of distinguishing colored wires. Work often occurs in tight places that are dirty in which the employee may have to crawl.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.
APPLICATION AND SELECTION PROCEDURES:
Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on March 11, 2013. A cover letter and/or resume will be accepted in addition to the application form but will not serve as a substitute for a completed application. Incomplete applications will not be processed. It is not acceptable to complete the application with statements such as, "See/Refer to Resume," or "See Attached." Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Applicants are encouraged to apply on-line at http://agency.governmentjobs.com/shasta/default.cfm or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Room 348
Redding, CA 96001