o Campus Operations at the University of Oregon University invites applications for a full-time Desktop Administrator (Information Technology Consultant).
o This is a classified position represented by SEIU local 503, Oregon Public Employees Union.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o Due to budgetary shortfalls, the person appointed to this position may be required to take unpaid furlough days between date of hire and June 30, 2013.
o This recruitment is open to any applicant who meets the qualifications listed below.
TO QUALIFY YOU MUST HAVE:
... basic foundation of knowledge and skills of technology and information systems as generally obtained through an associate's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
In addition, this position requires:
Position requires a commitment to the university's affirmative action and equal opportunity goals and plans and the diversity plans of the university and Campus Operations. Position requires a commitment to maintain the highest ethical standards within the department and university.
- Knowledge and experience installing and configuring current hardware technologies (2 year minimum).
- Knowledge and experience with current Windows and MAC operating system versions (2 years minimum).
- Working knowledge of TCP/IP protocol.
- Knowledge and experience with standard office productivity applications (e.g. Microsoft Office), Adobe creative suite, etc. (2 year minimum).
- Skill and ability to successfully communicate complex technical and operational issues to non-technical users.
- Valid Oregon driver's license or ability to obtain one within 6 months of hire.
Position is subject to criminal background check. DUTIES & RESPONSIBILITIES:
The position provides technical support and IT problem solving to Campus Operations employees. Duties include:
... configuring new desktop and laptop computers (both Windows and Mac), installing hardware drivers, peripherals, and approved software packages consistent with departmental guidelines for security and network configuration; configuring mobile technology devices (e.g. Windows Phone/Mobile, iOS, Blackberry, and Android); performing troubleshooting on software and hardware of all supported devices, including peripherals such as printers (networked and/or locally installed) scanners, and digital cameras; performing common repairs to all supported hardware and software; using performance auditing tools to inspect Campus Operations hardware and software; developing auditing solutions in conjunction with IT Manager; collaborating with other staff to administer network permissions and group policies in the Active Directory environment; assessing end user needs and assisting IT Manager to accomplish hardware and software purchases.
... assisting staff with IT operating issues, including analyzing and resolving problems and taking proactive measures to prevent problems from recurring; consulting with other campus IT units and communicating with network security officers in response to system virus/malware infections; analyzing, troubleshooting, and exploring alternative solutions to resolve complex problems with hardware and software and program interfaces.
... developing and conducting training in effective use of Windows and Mac desktop and laptop systems and software, including Microsoft Office, Outlook, Entourage, and Adobe applications, such as Acrobat; training staff in in the use of new mobile devices; developing and maintaining curriculum and technical documentation; developing and maintaining Intranet knowledge-base for Campus Operations.
... collaborating with other Campus Operations IT staff to develop and maintain preventive maintenance plans and policies for all supported devices and software, paying particular attention to system patching, antiviral and anti-malware best practices, and general hardware upkeep; executing preventive maintenance measures and coordinating patching and software updates with end-users and Campus Operations IT Manager. SUPPLEMENTAL QUESTIONS
To assist us in making the selection for this position, please respond to the following questions on a separate sheet(s) of paper. Number your responses to correspond to the questions and describe experience and training related to each question. Make sure that any experience or training described in your responses are included on your application.
1. A user reports that their system is slow. Describe how you would troubleshoot the problem. Include, as appropriate, the questions you would ask the user and/or specific diagnostic tools you would use to get to the root of the problem.
2. Describe your most difficult customer service experience and indicate how you solved the problem.
3. Please explain under what conditions you would recommend that a user upgrade to Windows 8 and indicate why.
4. What trouble ticketing systems have you used most recently? Describe it and tell us, in terms of either the tool or the process you used, what worked well and what needed improvement.
5. In addition to Windows desktop OS and the MS Offices suite, we support a number of legacy applications in an industrial environment, which include interfaces to embedded systems and testing equipment. Please indicate your experience in such environments.
This position works in standard office and industrial settings where temperatures, lighting, noise levels, air quality, etc., will vary. Employee will spend lengthy periods of time working at various computer monitors. Position will travel both on and off campus in typical Pacific Northwest weather conditions.
University of Oregon - 19 months ago