Information Technology Coordinator
Vesta - Portland, OR

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DESCRIPTION

The IT Coordinator is responsible for communicating maintenances to external partners, auditing vendor access lists and internal ticketing system, ensuring resources are appropriately allocated to meet business objectives, and assisting the IT management with communication during production incidents. On occasion, this position will require nonstandard work schedules.

DUTIES

Working with IT Management to create and communicate policy and procedure documents
Assisting Project Managers with organizing resources and information gathering for IT initiatives
Communicating maintenances with partners
Auditing and maintaining vendor access and contact lists for IT
Managing internal ticketing system to ensure requests are assigned appropriately and dealt with in a timely manner
Ensuring that communications regarding production incidents are properly communicated in real-time as well as documented after the events

QUALIFICATIONS

Previous technology coordination experience is highly desirable
Detail-oriented with excellent analytical and problem solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
2-5 years of experience working with technology
Must be able to effectively communicate with personnel at all levels of the business and summarize project details for management level review. Therefore, position requires strong written and verbal communication skills
Knowledge of and experience with Microsoft Windows support, including XP Professional and 2000/2003 Server
Excellent knowledge of and experience with Microsoft Office suite (e.g., MS Word, Excel, PowerPoint, etc.)
Excellent interpersonal skills Working with IT Management to create and communicate policy and procedure documents
Assisting Project Managers with organizing resources and information gathering for IT initiatives
Communicating maintenances with partners
Auditing and maintaining vendor access and contact lists for IT
Managing internal ticketing system to ensure requests are assigned appropriately and dealt with in a timely manner
Ensuring that communications regarding production incidents are properly communicated in real-time as well as documented after the events

About this company
33 reviews
Vesta vies for the business of mobile operators, financial institutions, and online merchants looking to offer electronic payment services...