As an Information Technology Service Desk Intern/Co-Op with Diebold, Incorporated, you will have multiple opportunities to gain corporate experience by being involved in projects, meetings, corporate events, and day-to-day support of mission critical technologies. You will be trained on the appropriate tools, processes, communications, and documentation required. Diebold will provide a great learning experience, and you will be invited to participate in events with other Interns and Co-Ops.
Some essential functions of this position include:
Direct contact with internal Diebold business customers at all levels and all geographies.
Communication that sets the tone for the entire experience the business customer has with the Service Desk and the Global IT organization.
Respond to incoming questions in a timely manner, track all customer contacts, research questions and issues and resolve each interaction with customer satisfaction.
Follow documented instructions to resolve customer issues and escalate problems to team members as needed via Service Desk procedures
Develop new solutions to frequently occurring problems
Work with teammates to develop better processes, documentation, and communications
Must be currently attending a college or university pursuing an Information Technology or related degree
Experience in PC hardware and software - installing, troubleshooting, resolving issues
Microsoft Office (Word, PowerPoint, Excel, Outlook)
SharePoint or other collaboration or web development skills
Interest in troubleshooting issues and resolving problems and being mentally capable of dealing with problems and challenges on a daily basis
Ability to communicate effectively verbally (face to face and over the phone) as well in writing (Email, instant messaging, documents)
Diebold, Inc is an Equal Opportunity Employer
Diebold - 12 months ago
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