LiveOps is looking for an outstanding Information Technology leader to play a key role in leading our internal Information Technology team. This opportunity requires extensive multi-disciplinary technical depth as well as strategic planning, vendor management and communication skills. In this mission critical leadership role, you will be responsible LiveOps’ corporate systems, from the network to desktop and be accountable for implementing strategies to support our expansion and virtual workforce initiatives. At the same time you will grow the capabilities of your world-class team while maintaining an energetic and fun working environment.
Review and evaluate current and future infrastructure design issues as required to maintain network integrity, efficient data flow, scalability, cost-efficiency, and user needs
Provide leadership for the selection of technologies that can create company advantages
Continually drive operational efficiencies across team and assure continuous improvement by setting goals and measuring progress to those goals
Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
Analyze business and other metrics to establish and ensure the maintenance of service level agreements
Provide leadership and direction to team members, supporting the alignment of individual goals and career objectives with team direction.
Provide team training for new project and subject matter specific content across multi-disciplined team
BS degree in technical field or equivalent experience
6 to 8 years of varied experiences managing technology infrastructure across multiple locations
3 years of technical personnel management experience with proven ability to develop professional staff and promote collaboration
Superior written and verbal communication skills and ability to communicate with personnel of all levels
Ability to articulate ideas to executive management in clear, concise understandable terms
Demonstrated ability to provide technical direction to technology teams
Superior problem solving skills with an emphasis on quick problem resolution
Varied technical background including but not limited to Windows server management, Exchange email server, network management, troubleshooting and analysis
Familiar with ITIL process and procedures as it relates to service desk management
Experience negotiating with IT Suppliers
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
LiveOps - 17 months ago