Information Technology Manager
University of Arizona 4.4216 reviews - Tucson, AZ

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9501-UITS-Computing and Information Technology


Posted Rate of Pay


Exempt / Non-Exempt



Classified: Regular

Departmental Contact

Monica Tacconi

Departmental Contact Phone


Departmental Contact Email

Job Open Date


Job Close Date

Open Until Filled

Review begins on (Continues until position filled)


Benefits Eligible


Full Time/Part Time

Full Time

Days and Schedule to be Worked

Number of Hours Worked per Week

Limited to current UA employees only


Documents required to be attached electronically with this application

Letter of Interest Resume

Documents that may be attached electronically or mailed directly to department per instructions below

Additional application instructions (include instructions for submission)

Position Summary

The University of Arizona is accepting applications for the position of Information Technology Manager within Classroom Technology Services. This position manages, plans, organizes, prioritizes, assigns and reviews the work of assigned information technology employees in the Classroom Technology Services (CTS) department within the University Information Technology Services division. The IT Manager for CTS will work closely with campus faculty, Room and Course Scheduling, the Office of Instructional Assessment and other University divisions to ensure a coordinated, timely and reliable delivery of IT services to University classrooms. Outstanding UA benefits include health, dental, vision and life insurance; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for eligible employees and their spouses and dependents; access to campus and recreational activities; state retirement; and more!

Duties and Responsibilities

  • Leads the Classroom Technology Services team to provide technology support for the University of Arizona's over 250 centrally scheduled classrooms, including installation, repairs and upgrades of computers, audio, video and video collaboration equipment. * Consults with clients to determine campus technology needs; advises campus clients regarding various aspects of design, development and use of media, media presentations, audio and video conferencing, telepresence and mobile collaboration initiatives and projects. * Defines, develops and directs unit missions, scope, operational priorities, standards, policies and implementation plans including milestones and performance metrics; implements and recommends actions to improve work flow, simplify operational and reporting procedures and improve performance standards. * Trains staff and ensures application of current performance, policy and processing standards. * Negotiates working agreements, represents sections interests and coordinates operations with other organizational entities, vendors and clients. * Makes decisions regarding hiring, training, evaluation and motivation of Classroom Technology Services employees. * Maintains work, time and cost records. Writes status reports, including conclusions and operational recommendations. * Maintains a current working knowledge of emerging classroom technologies and works as part of a team to advise and make recommendations to campus regarding new technologies available. * Maintains proficiency in videoconferencing and collaborative technology for current and future applications. * Evaluates emerging technologies and identifies hardware, software, and other resources necessary to accomplish unit tasks within budgetary constraints. Recommends the purchase of hardware and software. * Collaborates with UITS Engineering and other campus departments to provide design/engineering/project leadership on new/upgraded video conferencing, telepresence, and mobile collaboration projects. * Consults with departments on campus and acts as a technical subject matter expert and technical liaison for audio and video conferencing infrastructure and collaboration initiatives. * Provides outreach, support and technical expertise throughout all levels of University staff, including faculty, students, peers, and all levels of management. This includes project management, committee work and demonstrations. * Conducts analysis and provides input into information technology strategic planning. * Participates in budget development. * Plans, organizes and serves as project manager on large/complex information technology projects.
Arizona Board of Regents Minimum Qualifications

Seven years of progressively responsible information technology experience including one year of supervisory experience; OR, Bachelor's degree in Management Information Systems or a related field AND four years of information technology experience which includes one year of supervisory experience; OR, Any equivalent combination of experience, training and/or education.

Additional Minimum Qualifications

  • Self-motivated, proactive, independent, and responsive. * Able to thrive in a team environment and work collaboratively with a diverse range of people. * Excellent customer service skills. * Excellent knowledge of current computer hardware, software and emerging technologies. * Adept at learning new technology quickly and transferring this knowledge to others. * Strong skill and experience in supervision (e.g., selecting, training, assigning and reviewing work, leading and motivating, appraising and supervising performance.) * Skill in establishing and maintaining standards, policies, and operational effectiveness of information technology staff. * Excellent organizational, analytical, written and verbal communication, and management skills. * Adept at working with diverse populations and able to communicate effectively with different levels of academic, technical and professional expertise. * Knowledge of current video collaboration and web conferencing technologies. * Skill in managing projects.
Preferred Qualifications

  • Strong knowledge and experience in applying the principles, practices and techniques of providing computing services in an academic environment.
Pre-employment Screening Requirements

The University of Arizona conducts pre-employment screening for all positions, which includes a criminal background check, verification of academic credentials, licenses, certifications, and work history. In addition, a check of names and identification documents is conducted on all new employees to ensure they are legally authorized to work in the United States.

What kind of criminal background check is required for this position?

This position is security sensitive due to title or department and requires a finger-print criminal background check

Supplemental Pre-Employment Screening


Job Category

Computer, Engineering and Technical

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4.4216 reviews
We are unique because our teaching efforts are made possible by a cooperative effort between the Federal Government, the University of...