IT Service Manager
Requisition ID: 00328
Business Unit: NCR
Location: MSC Headquarters - Washington, D.C.
US Citizenship Required for this Position: Yes
Clearance Type: Secret
MSC's mission is to support our nation by delivering supplies and conducting specialized missions across the world's oceans. The objective of this contract is to obtain IT Support Services including Engineering and Information Technology Service Management (ITSM) that will assist N6 in managing emerging requirements, enhance and develop IT capabilities in support of MSC's mission and assist in the development of governance to ensure IT capabilities align to MSC N6's strategic plan, MSC N6's technical architecture road maps and DoD mandates.
Provide the Government effective and efficient execution of all the ITSM projects and activities assigned to this contract.
Will be the primary interface with the ISTM Branch Manager for communicating project status, technical direction, issues concerns, or problems and coordination with the Engineering systems team and other N6 teams.
Oversees implementation and adherences of IT Service Management (ITSM) process
Assists with the implementation of standardized service management processes and tools that ensure high quality delivery of IT services across the organization
Ensures that standard IT processes and practices are defined and implemented in accordance with ITIL and other industry best practices
Develops and manages Service Improvement Program
Works with governance committees to identify and develop plans for performance metrics and reporting
Project Manages IT operations projects
Thorough understanding of the MSC IT infrastructure, applications and processes
Proven experience managing the implementation of the ITIL framework.
Experience managing projects and programs for DoD and/or DoN agencies.
Experience and understanding of IT infrastructure services that include LAN's, WAN's, telecommunications, hardware, software, desktop/server operating systems, data center operations, end user support, etc.
Portfolio and Project Management experience
Excellent communication skills, both written and verbal, and excellent presentation skills
Information Technology Infrastructure Library (ITIL) v3 Foundation Certified
ITIL v3 Release Control and Validation (RCV) Certified
ITIL v3 Service Offering and Agreements (SOA) Certified
ITIL v3 Continual Service Improvements (CSI)
Lean Six Sigma Certified
- 2 years ago - save job