General Dynamics Advanced Information Systems (GDAIS) has an immediate opening for an Information Technology Specialist to join our team. The position provides an opportunity to develop the cutting-edge technology that supports some of our nation’s core defense services and systems. GDAIS employees work closely with esteemed clients to develop solutions that allow them to carry out critical national security missions supporting intelligence collection, processing and dissemination.
The selected candidate will work with collaborative teams to ensure GDAIS and client technologies are functioning as efficiently as possible. In addition to receiving a competitive salary and generous health and personal benefits, the Information Technology Specialist will enhance their skill set by working among a talented and technically accomplished group of colleagues. The employee will also enjoy a flexible work environment where contributions are recognized and rewarded.
Provide professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls.
Typical Duties and Responsibilities:
- Answer calls frequently and professionally
- Respond to inquiries
- Provide managers with requested information in a timely manner
- Shift and Overtime support to include weekends and holidays
- Complete call logs and call reporting
- Microsoft Office proficient
- Other duties as assigned
Shift work: Day 6am-6pm, or Night 6pm-6am, 3 on 3 off, 2 on 2 off
Candidates must demonstrate passion for innovation, a sophisticated understanding of technological systems and programming, and the ability to further advance GDAIS technology.
The Information Technology Specialist position requires a bachelor’s degree in a related specialized area or the equivalent and zero to two years of related experience, or a master’s degree.
Department of Defense TS/SCI with Polygraph security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
- Proven customer service skills
- Ability to conduct effective and efficient transactions with customers
- Must be able to possess a calm and reassuring telephone manner
- Ability to adapt to changing work requirements with multiple tasks and priorities
- Proven experience with Microsoft Office Application