Information Technology Specialist
Office of the Chief Information Officer - Kansas City, MO

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USDA provides leadership on food, agriculture, natural resources, rural development, nutrition, and related issues based on sound public policy, the best available science, and efficient management. Our vision is to expand economic opportunity through innovation, helping rural America to thrive; to promote agriculture production sustainability that better nourishes Americans while also helping feed others throughout the world; and to preserve and conserve our Nation's natural resources through restored forests, improved watersheds, and healthy private working lands.
This position is being concurrently announced under Merit Promotion procedures on AG-OCIO-2014-0165MP
. Current permanent Federal employees, former Federal employees with reinstatement eligibility, disabled Veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities can apply to the Merit Promotion announcement if they meet criteria for the above and include supporting documents. TRAVEL REQUIRED
Occasional Travel
US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
A 1-year probationary period is required. DUTIES: Back to top

As a Information Technology Specialist, you will be responsible for the following:

Assists in the planning and management of agency-wide IT projects.

Assists with the development and implementation of agency-wide IT project management procedures, tools, templates, activities, and infrastructure to align agency internal business practices with government-wide regulations and policies.

Determines the appropriate products or services with stakeholder clients to define the project scope requirements and deliverables.

Assists with the implementation of quality assurance processes and ensures compliance with laws, regulations, policies, standards and technical procedures. Gathers information and assists in the analysis of a variety of basic information on potential industry partners.

Assists in delivery of high quality products, services, and business solutions to industry partners.

Provides expert technical advice and guidance to senior management officials in client agencies and organizations on the appropriate application of technology to the agency mission and programs.

Assists with the monitoring and management of multiple agency operations expense accounts in excess of $2,000,000.

Assists with the establishment of metrics and analysis systems for units managed to assess efficiency effectiveness, and responsiveness to customer requirement and concerns.

Analyzes, develops, and assesses solutions to problems encountered by client agencies.

Serves as technical authority for the development and/or interpretation of the agency automation and contracting guidelines, policies, legislation and regulations.

Provides expert analysis and advice and develops solutions to solve issues and problems associated with agency-wide IT programs.

Specialized Experience:
GS-13: One year of specialized experience, equivalent to the GS-12 level in the Federal service (or equivalent responsibility in the private sector/other pay systems) that has equipped the candidate with the particular competencies to successfully perform as an Information Technology Specialist. This experience may have been gained in performing such work as: development of enterprise level service catalogs and roadmaps; evaluation, development and management of enterprise level service offerings; delivering or managing an enterprise wide service portfolio management process; and aligning enterprise-wide service development efforts with the ITILv3 framework.

In addition to meeting specialized experience, applicants must also show proficiency in the competencies listed below: 1) attention to detail 2) customer service, 3) oral communication, and 4) problem solving.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that the work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information ( for example technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving – Identifies problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

(Note: This experience must be demonstrated on your resume/supporting documents).

  • Travel will be required.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are newly hired, the documentation you present for purposes of completing the Department Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS "E-VERIFY" system. Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires. Under this system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
  • To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate’s Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory. This position requires a favorable credit check as part of the background investigation.
  • Selectee must be able to obtain and maintain a security clearance. If selected you may be subject to a National Agency Check and Inquiry (NACI) and a credit report inquiry.
  • May be subject to satisfactory completion of one year probationary or trial period.
The category rating procedure is used to rank and select eligible candidates. Under category rating, applicants who meet basic minimum qualification requirements established for the position and whose job related competencies have been assessed are ranked by being placed in one of the following categories: Best Qualified, Well Qualified, and Qualified. Preference eligibles are listed ahead of non-preference eligibles within each category.

You will be evaluated based on your qualifications for this position as evidenced by the education, experience, and training you described in your application package, as well as the responses to the Occupational Questionnaire to determine the degree to which you possess the knowledge, skills, abilities and competencies listed below:

Knowledge of IT Project Planning and Management

Knowledge of IT Business Research and Development

Ability to execute Client Support Program

Knowledge of IT Research and Analysis Work

We will review your application, including the online Occupational Questionnaire, to ensure you meet the job requirements and assess your ability to perform this job. Before any certificate can be issued to the selecting official, the resume and supporting documents are reviewed by an HR Specialist to ensure that (a) minimum qualification requirements are met and (b) the resume supports the answers provided to the job-specific questions. Your answers will be verified against information provided in your online resume and application. Be sure that your resume clearly supports your responses to all the questions addressing experience and education relevant to this position.

Note : If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can / will be lowered to more accurately reflect the submitted docmentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Deliberate attempts to falsify information may be grounds for not selecting you.

To view the application form, visit:
BENEFITS: Back to top

You can review our benefits at: " > The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at:

If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: USDA's TARGET Center at 202-720-2600 (voice and TDD).

Obtain and use a Government-issued charge card for business-related travel.

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

Relocation expenses are not authorized.