Information Technology Support Analyst I
LoanCare Information Technology - Jacksonville, FL

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10336

Description

JOB SUMMARY

This position is primarily responsible for assisting staff and client’s by responding to HelpDesk inquires pertaining to our loan servicing applications and associated software (Phone, email, fax, chat).

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides on-going phone remote support for computer hardware problems, software issues and connectivity issues
  • Participates in technology projects and implementation
  • Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware
  • Responsible for managing the Help Desk ticketing system, and generating reports
  • Responsible for updating company directory information in IT systems ( Phone/Email )
  • Works independently or as a team member on new applications, processes or projects
  • Provide the best possible support for customers to reduce end user downtime
Qualifications

MINIMUM QUALIFICATIONS

  • A+ Certification / Fluent in Microsoft Office suits
  • Associates degree with additional one year of experience in computer science, information technology, or equivalent experience preferred
  • Ability to analyze and document system requirements of all departments within the company
  • Training skills to educate and encourage users of systems in the acceptance and promotion of system use
  • Ability to communicate effectively both orally and in writing, in person and by telephone. Ability to deliver training to end users, whose technical skills may range from beginner to expert
  • Capability for immediate self-education in use of new systems, software applications, and programming languages
  • Basic understanding of Citrix environments
  • Basic understanding of Active Directory
  • Basic understanding of VOIP systems
  • Working knowledge of microcomputer hardware and software, programming languages, and interfacing between the programs and systems
  • Mechanical ability sufficient to use tools to assemble and disassemble equipment
  • A working knowledge of home networking, high-speed access, VPN support and wireless routers
  • Strong customer service skills and technical phone support experience
  • An understanding of the impact of technology on remotely located end users
  • Knowledge of mobile technologies such as mobile broadband cards, blackberry handhelds, and Apple mobile devices
Job

:

IT Support

Primary Location

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FL - Jacksonville

Organization

:

LoanCare Information Technology

Job Posting

:

Aug 19, 2013, 8:42:24 AM

ServiceLink - 13 months ago - save job - block
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