Information Technology Support Analyst I
LoanCare Information Technology - Jacksonville, FL

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This position is primarily responsible for assisting staff and client’s by responding to HelpDesk inquires pertaining to our loan servicing applications and associated software (Phone, email, fax, chat).


  • Provides on-going phone remote support for computer hardware problems, software issues and connectivity issues
  • Participates in technology projects and implementation
  • Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware
  • Responsible for managing the Help Desk ticketing system, and generating reports
  • Responsible for updating company directory information in IT systems ( Phone/Email )
  • Works independently or as a team member on new applications, processes or projects
  • Provide the best possible support for customers to reduce end user downtime


  • A+ Certification / Fluent in Microsoft Office suits
  • Associates degree with additional one year of experience in computer science, information technology, or equivalent experience preferred
  • Ability to analyze and document system requirements of all departments within the company
  • Training skills to educate and encourage users of systems in the acceptance and promotion of system use
  • Ability to communicate effectively both orally and in writing, in person and by telephone. Ability to deliver training to end users, whose technical skills may range from beginner to expert
  • Capability for immediate self-education in use of new systems, software applications, and programming languages
  • Basic understanding of Citrix environments
  • Basic understanding of Active Directory
  • Basic understanding of VOIP systems
  • Working knowledge of microcomputer hardware and software, programming languages, and interfacing between the programs and systems
  • Mechanical ability sufficient to use tools to assemble and disassemble equipment
  • A working knowledge of home networking, high-speed access, VPN support and wireless routers
  • Strong customer service skills and technical phone support experience
  • An understanding of the impact of technology on remotely located end users
  • Knowledge of mobile technologies such as mobile broadband cards, blackberry handhelds, and Apple mobile devices


IT Support

Primary Location


FL - Jacksonville



LoanCare Information Technology

Job Posting


Aug 19, 2013, 8:42:24 AM

ServiceLink - 13 months ago - save job - block
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