Infrastructure Project Manager
JPMorgan Chase - Wilmington, DE

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Job Description

About Chase:
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

Serve 21 million households with consumer banking relationships

Lent $17 billion to small businesses in 2011

Are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation

Service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

Job Description:
As a Technology Project Manager primarily managing Infrastructure oriented projects, you will develop project plan and execution approach. Utilize a rigorous process of defining requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement.

Drive and Execute Infrastructure projects across multiple technologies closely working with business teams in infrastructure, Application Development, and operational units across multiple lines of business.

Define purpose, clear roles, tasks, milestones, budgets and measures of success.

Ensure projects are completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines

Manage the project estimating activity. Work with Program Manager, Resource Manager and Project Team to communicate approach; present plans and gain sign-off from the business and IT leadership.

Work with Resource Manager to implement resource strategy for specific organization and to implement sourcing schedule to ensure workforce coverage.

Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively.

Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.

You will also work with QA Manager and testing team to ensure thorough testing of modules/application/interfaces.

Provide action plans to mitigate risk and help implement them, when applicable. Monitor financial delivery and issue management processes, escalating issues and variances to budgets where necessary.

Work with Release Manager to ensure proper operations turnover and SLA updates.

Act as a communication channel for ongoing project management status and issues, and setting business expectations.

Lead the post-implementation review evaluating project results, including client satisfaction.

Play a role in performance management, giving personal feedback to senior team members. Promote effective teamwork and manage the resolution of interpersonal issues


Basic Qualifications:
College degree, specialized training or a minimum of 5+ years equivalent work experience as an IT Project Manager

Minimum three years of combined business, project management, team leadership and IT experience required

Experience with projects managing multiple Infrastructure technologies (e.g. Mainframe, Database, Web, Servers etc.)

Minimum 3+ year experience using project management software such as Microsoft Project Server, Project Workbench, PMI, etc.

Preferred Skills:
Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills

Excellent written and verbal communication skills

Ability to develop strong relationships

Experience with managing Mainframe technology is a plus

Project experience in financial services.

PMP, Project Management Certification a plus

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.


Project Execution

Primary Location

US-DE-Wilmington-One Christina Center / 52381


Card Services



Job Type



Day Job

Employee Status


Corporate Brand


About this company
7,891 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...