Permanent General Companies, Inc., also known as "The General" Insurance Company is a leading non-standard auto insurance provider. Currently we are seeking qualified applicants for Initial Claims Handler I . This is an entry-level trainee position, so if you are considering a career in claims, this is a great place to start! We offer great training, a well-defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. We pride ourselves on teamwork and quality customer service. If you do too, please check us out!
Permanent General offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!
Reporting to a Claims Supervisor, this position will be assigned to a team of adjusters and be responsible for investigating and settling vehicle accident claims over the phone and through written correspondence. This level of claims adjuster will primarily handle 1st party claims and will get an introduction to 3rd party claims. These claims may involve limited coverage and liability investigations. Other essential job responsibilities include:
Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.
Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while maintaining a high level of customer service.
Conduct thorough investigations including obtaining necessary documents and forms from claimants and insureds. May include conducting recorded statements.
Ensure timely completion of appraisals and determine accident related damages.
Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments.
Recognize recovery opportunities with regard to subrogation and salvage.
High school diploma or equivalent. Associate’s Degree in a business-related field or equivalent experience is preferred. INS or other insurance related courses helpful.
6 months of property insurance, customer service, underwriting, legal or total loss claims experience is ideal, but will also accept experience in the general service industry.
Computer skills including proficiency with Microsoft Office applications.
Effective verbal and written communication, time management, organization and negotiation skills.
Excellent customer service and phone skills. - Experience working in a team environment.
Ability to identify, investigate and effectively solve problems, seeking superior guidance if necessary.
Ability to perform basic math calculations (addition, subtraction, multiplication and division) as well as the calculation of averages and percentages.