Manage book of business with customer retention and revenue growth in mind while providing exceptional customer service.
Proactively manage restaurant partners to ensure a long term partnership with MOGL. Partner with the sales team to ensure clients are receiving proper program expectations.
Manage the assimilation of new product features and the dissemination of information about program updates to clients.
Manage client expectations during the on-boarding process and explore upsell opportunities.
Maximize MOGL’s opportunity to sign up users at each location
Actively communicate with MOGL’s accounting team to collect and resolve all outstanding payments and subscription fees.
Have as much fun with the position as possible while exceeding even your own expectations
Day to Day :
Respond to customer inquiries via Phone/Email/Social Media
Reach out to newly signed MOGL partners to walk through onboarding process and schedule new client consultations
Reach out to client base and proactively share exciting stats and milestones of MOGL usage at their venue (10 new customers, $1,000 in spending etc)
Discuss new accounts with sales team to strategize on consult technique and individual needs of each business
Call clients to discuss new MOGL tools and see if they would like to add them to their service (MOGL in a Box, collateral, email blast, web signup banner, etc.
1 - 3 years’ account management experience preferred
Prior work experience in account management or client facing position required
Experience in sales or customer support
Ability to receive and implement feedback immediately
Strong belief in proactive rather than reactive approach to handling clients and problems
Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
A passion and deep understanding of customer service and business growth
Ability to multitask, adapt and manage over 500 clients
Excellent time management and organizational skills with the ability to track numerous details
Strong interpersonal communication (both verbal and written)
MOGL - 15 months ago