Inside Sales Manager
ServiceSource 64 reviews - Denver, CO

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Role Description

This individual will have the unique opportunity to drive the success of the Service Performance Management portion of our blue chip list client base in the High Tech and Healthcare industry. Responsibilities will include precise sales forecasting, pipeline management, active coaching of Team Leads and reps, client relationship management, client process & operations management, and project management. In addition, this person will be accountable for employee development, reporting, and data manipulation. This individual reports to the Director, Client Delivery and will work with other Sales personnel to achieve deliverables and key objectives.


1) Sales Management

  • Manage the quarterly sales pipeline to ensure closed sales are on pace to achieve forecast
  • Ensure that teams and sales reps meet assigned performance targets each quarter
  • Build and monitor a pipeline management plan to closely monitor all performance KPIs
  • Accurately forecast monthly and quarterly revenue from all accounts
  • Identify sales trends and implement corrective strategies as needed
2) Team Management

  • Build sales teams and staff according to specific business requirements
  • Responsible for creation and delivery of Team Lead and rep performance reviews
  • Assign quotas, incentives and spiffs
  • Drive call coaching strategy and feedback for reps
  • Develop and execute ongoing sales training plan for sales reps with support of local Training team
3) Data Management

  • Assign quarterly opportunity to each sales reps
  • Understand in-depth how client data is structured to effectively determine the value of opportunity and ensure accurate reporting
  • Closely monitor data integrity and accuracy in our internal systems
  • Closely monitor unresolved business and implants strategy to resolve
4) Client Management

  • Articulate account strategy and tactical plan in internal and external communications
  • Effectively communicate quarterly objectives to client
  • Create and deliver quarterly business review presentations
  • Assist sales in expanding business
  • Work closely with client contact on reporting and forecasting
  • Drive client satisfaction by proactively addressing potential concerns and uncovering hidden value
Other Responsibilities:
  • Review reporting procedures and processes
  • Overall resource management responsibility
  • Maintain overall health of sales organization ensuring high morale and employee satisfaction levels
  • Communicate and influence corporate business plan and execute against agreed upon objectives
  • Proactively provide strategic insight to Director, Client Delivery and Sales team on client opportunities

  • College degree, BA, BS
  • 2-4 yrs Inside Sales Management Experience
  • Candidate must have experience in the Microsoft Office Suite with an emphasis on Excel and PowerPoint.
  • B2B Tech experience is a key advantage
To apply

Please send your resume and cover letter to

About this company
64 reviews