Inside Sales Rep-Software Zones, Inc. -
Auburn, WA
Company Overview
Zones, Inc. is a national provider of IT products and solutions to businesses. For more than 20 years, we have provided a single source for IT products and solutions that leverage the value of our deep experience – and our equally deep commitment to our clients' success. We distinguish ourselves by our commitment to providing Five Star Service, which keeps our clients at the forefront of every decision we make. We are committed to providing team members with the resources, tools and training to achieve success and excel in their professional growth.
Position Overview
The Software Inside Sales Rep will partner with Licensing Executives & Account Executives to sell & expand software solutions. The SWISR will be the subject matter expert for our customers as it relates to their licensing and day to day software needs. They will be focused on software solutions for the client and ensure they provide quality service and a 5 Star experience.
The Inside Sales Representative works directly with the Zones’ customer base managing the day-to-day support needs related to the procurement of IT products and services. The SWISR works closely with the Licensing Executives & Account Executives to help grow margin for the account base via upsell & cross sell avenues.
Key Responsibilities
Manage day-to-day customer requests and proactively service customers IT product needs within tight timeframes
Drive incremental gross margin within accounts through suggestive and inquiry selling (cross sell/up sell)
Address wide range of client software licensing questions
Be the subject matter expert for complex software opportunities with accountability for crafting solutions, identification of optimal licensing/pricing, and deal registration
Drive multi-vendor software solutions
Ensure flawless and timely execution of all support functions while providing Five Star Service
Placing orders for assigned accounts, monitoring emails, tracking order and returns and managing shipping needs
Resolving reports related to customers' orders (open, customer waiting, etc.)
Responsible for weekly report updates to management
We are seeking candidates with the following:
College degree required
Minimum 3 years prior SW licensing or industry experience
Strong customer service skills and commitment to meet or exceed customer requirements
Excellent organizational skills
Ability to work in a fast paced environment
Ability to manage multiple tasks with little supervision
Excellent verbal and written communication skills
Excellent problem solving skills
Strong licensing knowledge base for Microsoft and top 10 Publishers
Ability to meet aggressive deadlines
Very driven, team-oriented, and active participant in accomplishing team goals
Analytical with excellent problem solving skills
At Zones we realize that a competitive compensation an d benefits package is extremely important to our team members. We offer comprehensive medical, dental and vision plans; a 401(k) Plan with an annual discretionary match; paid time off; product discounts; and an in-house workout room at our corporate office.
If you meet the qualifications above, are driven by results, and are looking for an exciting career in IT Sales or Sales Support, we want to hear from you!
Zones… Connecting Businesses and Technology…. Connecting People with Opportunity. We are proud to be an E/O/E and a minority owned business.
Zones, Inc. - 9 months ago
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