Inside Sales Representative
FreshPoint - Dallas, TX

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Please complete the online application in its entirety'. A resume does not substitute for the online application or any of its parts.

General Purpose of the position:
Maintain and increase market share by satisfying customer needs and meeting management/department objectives. Coordinate customer service with the shipping and operations departments, while meeting expense objectives. Develop a close working relationship with customers, and all coordinating departments.

Key Relationships:
External Customers

Produce Specialists/Sales/Internal Customers


Purchasing Department

Department Managers

Educational Requirements:
Ø High School Diploma or equivalent

Qualifications : The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job.

Ø One (1) year experience working in a customer service-driven call center

Ø One (1) year minimum experience in a sales, and/or customer service related position preferred.

Ø Working knowledge of MS Office (Word, Excel, Outlook)

Ø Detail oriented

Ø Strong numeric and alpha-numeric data entry skills

Ø Must be able to work with all levels within the organization

Ø Ability to handle multiple tasks

Ø Proven ability to communicate effectively in English in a positive manner both verbally and in writing.

Ø A working knowledge and understanding of distribution and warehousing procedures preferred, with familiarity of a warehouse environment.

Ø Foodservice/restaurant experience is a benefit.

Ø Have demonstrated ability to follow through on direction.

Ø Bilingual (English/Spanish) preferred

Experience Required:
Ø Computer literacy skills sufficient to key orders (data entry), use email and Microsoft Office Suite.

Ø Must be detail oriented.

Specific Responsibilities:
Ø Must follow Preferred Work Methods (PWMs) effectively and accurately.

Ø Identify department and customer needs and satisfy them effectively.

Ø Maintain and develop assigned customer base and notify Sales for Customer turnover.

Ø Cross-train and foster solid working relationships with other departments.

Ø Maintain open and effective communication with Sales and Purchasing to minimize number of deliveries and consistent quality issues.

Ø Monitor customer Gross Profit and credit levels of assigned customer base, work with Sales Reps, and report lost business and minimal ordering.

Ø Input orders into computer system and update Faxes and COG’s to meet customer needs.

Ø Adhere to operational procedures at FreshPoint Dallas (special orders and delivery cutoffs).

Ø Attend Sales, Customer Care, Credit and other meetings as scheduled.

Ø Work with Sales Team by going on Ride-with to meet and help set up new customers.

Ø Maintain Customer call lists, contact information and delivery windows for assigned accounts.

Ø Responsible for creating and maintaining necessary company and customer files.

Ø Responsible for managing daily out of stock report as it relates to customer needs and deliveries.

Ø View over-10 report for customer over-ordering.

Ø Support company sales and gross profit projections and goals as needed.

Ø Meet phone requirements and daily objectives.

Ø Suggestively sell promotional and in-house stocked items.

Ø M ust be able to work evenings, weekends and holidays. Overtime may be required.

Ø Good attendance and adherence to work schedule required

Ø Adherence to all good Manufacturing Practices, Company Policies and Safety procedures.

Physical Requirements :
This position requires the ability to sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis.

Work Environment

Office Environment




FreshPoint - 22 months ago - save job
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Fresh produce is the ingredient for success at FreshPoint. The company is one of the largest foodservice distributors of fresh fruits and...