Inside Sales Representative
FreshPoint 39 reviews - Dallas, TX

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Please complete the online application in its entirety'. A resume does not substitute for the online application or any of its parts.

General Purpose of the position:
Maintain and increase market share by satisfying customer needs and meeting management/department objectives. Coordinate customer service with the shipping and operations departments, while meeting expense objectives. Develop a close working relationship with customers, and all coordinating departments.

Key Relationships:
External Customers

Produce Specialists/Sales/Internal Customers


Purchasing Department

Department Managers

Educational Requirements:
Ø High School Diploma or equivalent

Qualifications : The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job.

Ø One (1) year experience working in a customer service-driven call center

Ø One (1) year minimum experience in a sales, and/or customer service related position preferred.

Ø Working knowledge of MS Office (Word, Excel, Outlook)

Ø Detail oriented

Ø Strong numeric and alpha-numeric data entry skills

Ø Must be able to work with all levels within the organization

Ø Ability to handle multiple tasks

Ø Proven ability to communicate effectively in English in a positive manner both verbally and in writing.

Ø A working knowledge and understanding of distribution and warehousing procedures preferred, with familiarity of a warehouse environment.

Ø Foodservice/restaurant experience is a benefit.

Ø Have demonstrated ability to follow through on direction.

Ø Bilingual (English/Spanish) preferred

Experience Required:
Ø Computer literacy skills sufficient to key orders (data entry), use email and Microsoft Office Suite.

Ø Must be detail oriented.

Specific Responsibilities:
Ø Must follow Preferred Work Methods (PWMs) effectively and accurately.

Ø Identify department and customer needs and satisfy them effectively.

Ø Maintain and develop assigned customer base and notify Sales for Customer turnover.

Ø Cross-train and foster solid working relationships with other departments.

Ø Maintain open and effective communication with Sales and Purchasing to minimize number of deliveries and consistent quality issues.

Ø Monitor customer Gross Profit and credit levels of assigned customer base, work with Sales Reps, and report lost business and minimal ordering.

Ø Input orders into computer system and update Faxes and COG’s to meet customer needs.

Ø Adhere to operational procedures at FreshPoint Dallas (special orders and delivery cutoffs).

Ø Attend Sales, Customer Care, Credit and other meetings as scheduled.

Ø Work with Sales Team by going on Ride-with to meet and help set up new customers.

Ø Maintain Customer call lists, contact information and delivery windows for assigned accounts.

Ø Responsible for creating and maintaining necessary company and customer files.

Ø Responsible for managing daily out of stock report as it relates to customer needs and deliveries.

Ø View over-10 report for customer over-ordering.

Ø Support company sales and gross profit projections and goals as needed.

Ø Meet phone requirements and daily objectives.

Ø Suggestively sell promotional and in-house stocked items.

Ø M ust be able to work evenings, weekends and holidays. Overtime may be required.

Ø Good attendance and adherence to work schedule required

Ø Adherence to all good Manufacturing Practices, Company Policies and Safety procedures.

Physical Requirements :
This position requires the ability to sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis.

Work Environment

Office Environment




About this company
39 reviews
Fresh produce is the ingredient for success at FreshPoint. The company is one of the largest foodservice distributors of fresh fruits and...