Inside Sales Representatives
UnitedHealth Group - Roanoke, VA

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The Inside Sales Representatives drive sales/enrollments through effective handling of all telephone inquiries from prospects & members interested in the UnitedHealthcare Medicare Solutions, with the intent of enrolling consumers in optimal plan(s)/product(s).

Primary Responsibilities:
Convert inbound calls to sales

Manage outbound calls and special campaign initiatives for assigned region – no cold calling!

Situational selling; conducts complex needs analysis across diverse consumer population

Sells across multiple product set

Conduct accurate needs assessment; generate leads to optimal sales channel

Use knowledge of Medicare product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products and assist the prospect member in selecting a product that best meets their unique needs.

Accurately and thoroughly complete and submit required enrollment documentation, consistent with Medicare requirements and enrollment guidelines.

Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information.

Meet and maintain requirements for agent licensure, appointments and annual product certification.


Minimum 6 months strong, proven sales experience OR a recent college degree (Associate's or Bachelor's)

High School Diploma or GED equivalency

Available to work any assigned shift within the hours of operation

Must have, or be able to obtain within 14 days of employment, all appropriate state licenses

Familiarity with computer and Windows PC applications, including ability to learn new and complex computer systems and apply for phone and off phone activity

Demonstrate consultative selling skills

Authorization to work in the United States

Successfully complete a pre-employment background check and drug screen

Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor.

Occasional: Standing, walking, reaching, kneeling, lifting up to 5 lbs.

Call center environment with moderate noise level due to Advisors talking, computers, printers, floor activity.

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we’re doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier...